Job Information
WTW Client Manager, Marine/Transportation in Quan Hoan Kiem, Vietnam
Client Manager - will t/ake charge ove r service delivery of the assigned client portfolio, assist Sale director to identify and develop New Business opportunities to ensure achievement of the annual sales target.
This position will be responsible for service delivery of the assigned client portfolio, assist sale director to grow client portfolio and enhancement of existing coverage to ensure achievement of the annual sales target of Marine/Aviation and contributing to overall success of the team.
The Role
Primarily manage the existing portfolio of clients and proactively identify and build up the list of suspects, prospects to develop new business and cross sale mainly in the marine industry (Shipping, Trading, Logistics and Terminal).
Provide the highest level of client experience to existing and new clients
Be responsible for day-to-day client interaction, follow up to support the client relationship and ensure a smooth client journey during and beyond the placement cycle including the transactional and/or advisory services for client’s insurance requirements over a wide range of marine and avition insurance products from understanding clients’ business; identifying client’s insurance requirements; advising clients on risks and market availability for the purpose of designing appropriate insurance programs; preparing written correspondence, reports, analysis; preparing and reviewing quotes, proposals, recommendations and insurance contracts; negotiating with insurance providers for the best result; managing all contractual documents, policy and delivery process
Collaborate with relevant parties such as WTW oversea brokers/experts on risks, coverage, program structure, risk surveys and analyses, organising seminars/workshops/training for clients.
Coordinate team for bid management, proposals and resentations to clients and prospects
Supports cross-departmental selling efforts and other company growth initiatives
Work closely with Client Relationship Director/ Head of Department to resolve issues specific to the area of focus and identify opportunities for increasing the value of service to clients
Proactively participate in handling complex claims
Support Accounting & Operations Department in premium collection
The Requirements
University degree in insurance, law, marine or related field
Microsoft Office proficiency
in sales and/or client management upper middle market and to large accounts
Knowledge of principles and processes of solution selling & business management
Knowledge of insurance, risk management, marine or contract management is a plus
Excellent communication, report writing and presentation skills
Strong time management and organization skills
Ability to work independently and in a team setting
Be able to work under high pressure
Client-oriented, innovative, proactive and critical sense
Excellent verbal and written communication in both English and Vietnamese