Job Information
Cummins Inc. Project Coordinator - Service in Pune, India
Project Coordinator - Service
Description
Key Responsibilities:
Act as the primary customer contact, developing positive relationships with key customers.
Analyze customer needs, gather information, and handle work orders, quotes, claims, repair plans, scheduling, and status updates.
Create complex work orders, including diagnostic plans, quotes, and repair plans, considering parts and labor availability.
Work with supervisors to schedule job assignments and review plans.
Resolve customer concerns regarding warranties and explain charges.
Monitor key performance metrics, including labor productivity and customer satisfaction.
Qualifications
Qualifications and Skills:
Financial acumen and effective communication skills.
Customer focus and ability to build strong relationships.
Directs work, delegates tasks, and removes obstacles.
Instills trust through honesty, integrity, and authenticity.
Manages conflict situations effectively.
Proficient in diagnostics application, electronic service tool application, service documentation, technical escalation, and warranty processes.
Recognizes the value of different perspectives and cultures.
Education and Certifications:
Technical trade school/vocational diploma or certification, or equivalent experience.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Significant and in-depth knowledge obtained through specialized training.
Experience in handling global stakeholders.
Preferred experience in dealer authorization/dealer management.
Additional Requirements:
Availability to support the night shift from 6:30 PM IST to 3:30 AM IST.
Graduate with a minimum of 1-2 years of corporate experience.
Manage authorization processes, verify documents, communicate with dealers, evaluate applications, provide training, maintain records, improve processes, and collaborate.
Demonstrate skills in document verification, compliance knowledge, effective communication, thorough evaluation, training capability, meticulous record-keeping, process improvement experience, and cross-functional collaboration.
Job SERVICE
Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A
Job Type Experienced - Exempt / Office
Recruitment Job Type Office
Job Posting Jun 10, 2024, 2:22:22 AM
Unposting Date Ongoing
Organization Corporate
Role Category Hybrid - Potential for Partial Remote
Relocation Package Eligible
Req ID: 240004R3