Job Information
J&J Family of Companies Customer Service Specialist with German in Prague, Czech Republic
Customer Service Specialist with German - 2406198416W
Description
Job title: Customer Service Specialist with German
Reporting to: Customer Service Supervisor
Functional group: Customer Service MedTech
Job location: Prague
Purpose of the role:
Customer service to Medical Devices countries in EMEA
Primarily handling of returns, credits and debits for external and internal customers but can extend to responsibilities across customer service orders, returns and financial transactions
Professional written and verbal communication with customers, internal functions (in country customer service, supply chain, commercial, sales, finance, etc..) and external providers (distribution centres and transport providers)
Timely and accurate handling of cases to process returns, credits and debits in a highly compliance and regulatory driven environment
Good understanding of systems and processes to manage multiple tasks through (Salesforce.com, JDE, SAP) with a high attention to detail
The responsibilities & the impact you will have:
Investigates, processes and resolves customer cases and for returns, credits and debits, ordering and other issues regarding return reason types, credit and billing investigations / approvals and transactions to provide excellent customer service and experience
Responds to customer inquiries regarding return requests, approvals, changes, failures – coordinating these activities on behalf of the customer across internal departments and external providers
Process debits and credits on JDE and SAP systems ensuring appropriate approvals, documentation and accuracy of inputs to ensure service levels are met to our customers
Meet all applicable quality and compliance requirements (i.e. HCC/HCBI/ANTI-CORRUPTION/FCPA/US-GCC/Privacy/SOX/QA.Safe Fleet)
On time reporting on spontaneous adverse events (AE) reports and quality compliants for all products
Successfully complete all mandatory training on time
Qualifications
We would love to hear from YOU, if you have the following requirements:
Fluency in English and German
Experience in the Customer Service or in a related area
University degree or equivalent
Systems experience: Case Management systems (Salesforce.com preferred), Enterprise systems (JD Edwards and SAP preferred – both systems will be used)
1-2 years years of business related experience
Organizational and Industry Knowledge and Experience:
Proven customer service or adminstrative experience
Knowledge of customer service and office management systems and procedures
Excellent time management skills and ability to multi-task and prioritize work
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational and planning skills
Proficient in MS Office
Key leadership characteristics required to the role:
Reporting skills
Administrative Writing Skills
Microsoft Office Skills
Analysis
Professionalism
Problem Solving
Verbal Communication
Office aministration Procedures
Soft skills:
Teamwork, communicability, flexibility and reliability, good organization skills, autonomy, attention to detail and systematic work
This is an opportunity to work with a groundbreaking customer service team and to be a member of a Johnson & Johnson company, with an excellent record in employee continuous professional development and business improvement.
We are passionate about our work; we play vital roles across a range of professional disciplines and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers.
Whether you’re one of the 1000 people who work here, or you’re considering joining the team, we offer:
An opportunity to be part of a global market leader.
A dynamic and inspiring working environment.
Opportunities to work on challenging projects and assignments.
Possibilities for further personal and professional development/education
Excellent Benefits
About J&J:
For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.
We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.
That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feels that they belong and can reach their potential. No matter who they are.
Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”
Primary Location Europe/Middle East/Africa-Czech Republic-Prague-Prague
Organization JNJ Global Business Servi (7761)
Job Function Non-Technical Customer Service
Req ID: 2406198416W