Think Beyond The Label Jobs

*Summary: * The Client Service Specialist I provides exceptional customer service and represents Kitsap Bank in a courteous, professional manner to clients at branches throughout a Region.  Accurately and efficiently processes and records routine transactions for Bank clients.  Actively promotes the Bank's products and services to gain and deepen client relationships.

Essential Functions:

• Accurately and efficiently processes and records routine transactions for Bank clients including cashing checks, accepting deposits and withdrawals, processing credit card and loan payments, and money transfers.
• Actively participates in efforts to gain and deepen client relationships by seeking opportunities to discuss and offer Kitsap Bank products and services as a solution for client's needs referring them to appropriate support staff when needed.
• Discusses consumer and commercial products, quotes product rates when appropriate.
• Assists with branch and/or drive-up opening and closing procedures.
• Assists clients with safe deposit box services. Processes payments and key deposits and refunds.
• Researches and responds to client inquiries, verifies account information, resolves client concerns or refers them to management as necessary.
• Actively learns, demonstrates and fosters the Kitsap Bank corporate culture in all actions and words.
• Develops, maintains and demonstrates a basic knowledge of current Bank products and services.
• May perform or back up vault and ATM duties.
• Performs all responsibilities in accordance with bank policies and complies with all security procedures, compliance regulations and safety procedures.
• Maintain the safety and confidentiality of client information.

Additional Responsibilities:

• Other duties as assigned.

Required Education, Experience, and Skills:

• High school diploma or equivalent.
• Minimum of six months cash handling, customer service and/or sales experience.
• Ability to accurately handle cash.
• Must be a team player with a positive attitude.
• Excellent customer service skills.
• Ability to work a flexible schedule and travel between branches as needed.
• Ability to perform basic math -- addition, subtraction, multiplication, fractions and percentages.
• Ability to effectively utilize computer technology.
• Ability to operate standard bank/office equipment such as a copy machine, telephone, fax machine, branch capture scanner and ten-key calculator
• Banking experience preferred

Physical/Mental Requirements:

• Ability to stand during the work shift.
• Position frequently involves hearing, speaking, fingering, standing, walking and repetitive motions of hands/wrists.
• Requires use of close and distance vision.
• Ability to read, write, speak and understand English and effectively communicate with Bank clients.
• Ability to discern information and formulate appropriate action.
• Ability to lift up to 30 pounds.

Benefits Provided:

• Medical
• Dental
• Vision
• Flexible Spending Accounts and Health Spending Accounts
• Lifestyle Spending Accounts
• Health Reimbursement Accounts
• Employee Assistance Program
• Company Sponsored Life/AD&D and Long Term Disability
• Voluntary Plans (Accident, Hospital Indemnity, Critical Illness, Short-Term Disability, Cancer Riders, and Life/AD&D Insurance)
• Pet Insurance

Retirement:

• 401k (match 4%) and Profit Sharing

Time Off:

10 Vacat