Job Information
TEKsystems Call Center Representative in Pleasanton, California
Job Description:
• Transfer and redirect phone calls to appropriate staff and departments.
• Check patient insurance eligibility.
• Have complete knowledge and understanding of clinic operations and procedures.
• Collaborate with medical records, nurse and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image.
• Other duties as assigned.
Additional Skills & Qualifications:
• Excellent telephone etiquette.
• Strong written & verbal communication skills.
• Computer Knowledge required. Proficient using MS Office applications – Word, Excel, Outlook, 35 WPM, Medical terminology,
• OCHIN Epic a
• Experience with multiple phones lines, fax, copier and alpha/numerical filing.
• Bilingual fluency.
• Excellent time management skills to meet goals and objectives.
• Process and deadline driven
• Ability to multi-task effectively; dependable, organized and self motivated individual
• Able to conduct yourself and answer patient inquiries in a courteous and professional manner.
• Ability to interact effectively and in a professional, supportive manner with persons of all backgrounds.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.