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JOB SUMMARY: We are seeking a highly motivated and customer-oriented IT Help Desk Technician to join our team. The ideal candidate will provide technical support and assistance to end-users, resolve hardware and software issues, and ensure smooth IT operations within the organization. This role requires excellent communication skills, a strong technical background, and the ability to work efficiently under pressure. ESSENTIAL JOB FUNCTIONS - Provide first-level support for hardware, software, and network issues. - Troubleshoot and resolve technical problems via phone, email, or in-person. - Escalate complex issues to higher-level IT staff or external vendors as necessary. - Assist users with software installations, configurations, and updates. - Guide users through step-by-step solutions to technical problems. - Educate users on IT policies, procedures, and best practices. - Perform routine maintenance on IT systems, including software updates and patches. - Monitor system performance and ensure optimal functionality. - Assist in managing and maintaining IT inventory, including hardware and software assets. - Maintain accurate records of all IT support requests and resolutions. - Document procedures, solutions, and user guides for common issues. - Update and manage the knowledge base for IT support. - Assist with data migration requirements as necessary. - Assist with implementing and enforcing IT security policies. - Respond to security incidents and breaches and assist in recovery efforts. - Conduct regular security checks and audits. - Work closely with other IT team members to ensure seamless IT operations. - Collaborate with other departments to understand their IT needs and provide appropriate solutions. - Participate in IT projects and initiatives as required. INTERACTION WITH: - All levels of management - All departments EXPERIENCE: - Proven experience as an IT Help Desk Technician or similar role. - Familiarity with network systems, printers, and other peripheral devices. EDUCATION: - High school diploma or equivalent; Associate\'s or Bachelor\'s degree in IT, Computer Science, or a related field preferred. CERTIFICATIONS: - Relevant certifications (e.g., CompTIA A+, ITIL) are a plus KNOWLEDGE, SKILLS & ABILITIES: - Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common software applications - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Ability to handle multiple projects concurrently while maintaining scheduled deadlines. - Excellent listening skills - Ability to maintain focus. - Meet deadlines. - Follow safety and materials policies and procedures. PHYSICAL DEMANDS: - Must be able to pass physical exam - Ability to lift and move computer equipment - Ability to lift a minimum of 50 lbs. - Ability to exert maximum force to pull and carry objects. - Extended periods of sitting, standing, bending, squatting, and kneeling - Vision a minimum 20/40 with or without corrective lenses - Good hearing SAFETY REQUIREMENTS: Lenco Industries supports and complies with all Federal and State Safety, Health and Environmental (SHE) requirements. All employees are required to comply with and participate in all Lenco Industries\' SHE programs. Safety is everyone\'s responsibility. Working safely is a precondition of employment. WORK ENVIRONMENT: - May require occasional evening or weekend work for maintenance or emergency support. - The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.