Think Beyond The Label Jobs

Description

We are offering an opportunity for a Collections Specialist in the financial services industry. The role is based in Pittsfield, Massachusetts, United States. As a Collections Specialist, you will be expected to handle a variety of tasks related to customer credit applications and records, while also monitoring customer accounts and taking appropriate action when necessary.

Responsibilities:

• Contact customers to inform them of overdue bills and advise them on payment options.

• Suggest methods of payment and negotiate suitable payment plans with customers.

• Maintain customer payment records and prepare customer financial statements for banks and the state credit department.

• Monitor customer accounts to ensure timely payments and take action to collect delinquent payments.

• Research customer payment history, account balances, and other related information to provide accurate and up-to-date records.

• Utilize skills in 'Collections - Consumer', 'Microsoft Excel', 'Collection Processes', 'Collections', 'Cash Applications' to effectively perform responsibilities.

• Handle the processing of customer credit applications with accuracy and efficiency.

• Ensure the proper maintenance of accurate customer credit records.

• Resolve any customer credit inquiries in a timely and professional manner.

Requirements • Applicant must have a solid understanding of collections processes, particularly in a consumer context.

• Proficiency in Microsoft Excel is essential for managing and analyzing data.

• Prior experience in a collections role within the financial services industry is highly desirable.

• Familiarity with cash applications and the ability to accurately apply payments to customer accounts.

• Ability to adhere to strict confidentiality and compliance guidelines related to collections.

• Strong communication skills are necessary for interacting with customers and resolving outstanding payment issues.

• Demonstrated ability to analyze customer financial situations and suggest appropriate solutions.

• Must possess strong negotiation skills for settling payment terms and arrangements.

• Detail-oriented with the ability to multitask and prioritize work assignments based on customer needs.

• Strong problem-solving skills and the ability to make sound decisions based on available information.

• Must have a customer-focused approach and the ability to maintain professionalism during challenging situations.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .