Job Information
IHG General Manager in Pittsburgh, Pennsylvania
Role Purpose
As General Manager you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area.
Key Accountabilities
People
Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy.
Develop, implement and monitor team member succession planning to ensure future bench strength.
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Oversee HR related actions in accordance with company rules and policies.
Guest Experience
Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
Speak to guests – ask for their feedback and build relationships.
Financial
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
Analyse financials to drive revenues, future profitability and maximum return on investment.
Use distribution channels and technology platforms to drive revenue and maximise market share.
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.
Responsible Business
Ensure a safe and secure environment for guests, colleagues and hotel assets.
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organisations, activities and businesses.
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.
Perform other duties as assigned. May also serve as manager on duty.
Key Skills & Experiences
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience.
Experience required may vary based on size and complexity of operation.
Must speak fluent English.
Other languages preferred.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
At EVEN®️ Hotels we provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home.
Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. As a member of the EVEN®️ Hotels team, you’ll bring your passion for wellness, encouraging others and building connections with every interaction.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.