Job Information
SHI IDCS Build Specialist in Piscataway, New Jersey
Job Summary
As an IDCS Build Specialist, you'll be at the heart of the action, masterfully assembling data center racks that include servers, networking devices, storage, cables, and other high-tech equipment. You won't just be a technician; you'll be a pioneer in integrating hardware to bring our customers' unique data center solutions to life! Armed with detailed runbooks and quality control checklists, you'll navigate through every build step with precision and dedication. This isn't just about following procedures and instructions; it's about crafting a masterpiece and pushing the boundaries of what's possible!
The IDCS Build Specialist reports to the IDCS Lead Build Specialist and works out of the SHI Ridge office in Piscataway, NJ.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Responsibilities include, but are not limited to:
Read and comprehend technical manuals, troubleshooting guides, manufacturer's specifications, and equipment displays/monitors.
Follow detailed oral and written instructions in the installation/removal of equipment.
Monitoring the staging area with a focus on organization and priority.
Identifying and addressing any staging and picking discrepancies. .
Performing all requisite order check-ins and status updates in Microsoft AX, Airtable, Build Team checklists, and other IDCS tracking applications.
Verify all parts on an order in staging against the associated pick ticket. Also, verifying the items match the customer's Bill of Materials (BoM)
Coordinate with warehouse staff to resolve order-picking discrepancies.
Notify the Lead and/or Managers of missing parts received. Confirming there is no outstanding equipment needed
Install components into the rack following the rack elevation diagram.
Print labels that will be applied to power and network cables.
Install cables and labels as documented in the runbook.
Manage firmware versions and licensing for customer devices as determined by build documentation.
Capture and merge data and post to internal systems.
Updating Build Planner or order tracking tool with current statuses in real-time.
Collaborate and work efficiently with other team members on all job tasks.
Provide creative, out-of-the-box solutions to challenging problems while maintaining mindfulness towards minimizing risk and ensuring project timelines.
Troubleshooting DOA equipment and report findings to a Lead or Manager.
Make support calls to vender to open tickets for failed components and/or troubleshooting software.
Acquire additional skills to maintain technical competencies.
Qualifications
Associates Degree in Computer Science related field, or Technical certifications such as A+ or Server+ or relevant work experience required
Minimum 1 year experience working with a team that focused on a common rack integration project or build
Required Skills
Ability to work under tight time constraints and meet strict deadlines.
Ability to keep real-time progress on tasks.
Adapt technical problem-solving skills.
High attention to detail.
Ability to multi-task across multiple projects and teams.
Ability to comprehend technical documentation, including VISIO diagrams, and transfer that logical information into a physical build.
Robust organizational and planning skills.
Proficient technical troubleshooting skills.
Ability to sit, stand, and bend for extended periods.
Preferred Qualifications/Skills:
Knowledge of SHI configuration and warehouse processes
Knowledge of servers, storage, networking, and associated debugging skills
Knowledge of AX, specifically config check-in / check-out and order processing.
Ability to read and understand cable matrix.
Structured cable routing experience.
Required to learn how to use the label printing software.
Significant physical demands. Regularly tasked with heavy lifting.
Basic understanding of IP Addressing concepts.
Stay current on how to use the label printing software.
Understanding of Video Capturing software.
Unique Requirements
May be required to work onsite in the customer data center
May be required to stoop, bend, kneel and squat for extended periods of time
May be required to lift and move items up to 50 pounds
May be required to work over time
Additional Information
The estimated annual pay range for this position is $40,000 - $75,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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Job Locations US-NJ-Piscataway
Requisition ID 2024-17773
Approved Min (Total Target Comp) USD $40,000.00/Yr.
Approved Max (Total Target Comp) USD $75,000.00/Yr.
Compensation Structure Flat Base
Category Warehouse & Integration Center