Job Information
American Express Senior Digital Product Manager, Digital Workplace, Device Experience in Phoenix, Arizona
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.
Create the World's Best Digital Colleague Experience
The Digital Workplace Product Group, within the Technology organization at American Express, brings together foundational strategic technology capabilities in digital workplace. It connects business priorities with product roadmaps and drives product management standards across the Digital Workplace organization. At American Express, Digital Workplace aims to create the World’s Best Colleague Experience, which starts with great product management.
The Senior Product Manager will report into the Director of Device Experience, Product Digital Workplace. We are looking for product managers with experience building and executing product strategy, planning, and championing best practices across globally dispersed product teams. The customers are American Express colleagues, who have multiple personas and journeys in their use of Digital Devices. In this role, you will work with a team of product managers through PI Planning sessions, strategy, and roadmap development. The Senior Product Manager will also partner closely with engineers to prioritize product backlogs and drive transformation across their respective products.
Key Responsibilities
Own product strategy and drive execution of high-impact initiatives across the Windows Devices product domain.
Partner with key stakeholders to build shared vision around the roadmap, priorities and new opportunities.
Analyze product performance, customer feedback, and market opportunities to define a strategic vision.
Review requirements and input from business partners to inform and influence product decisions.
Collaborate with key Engineering leaders and other partner teams to execute critical initiatives, define clear goals, and set success criteria.
Champion Product Management Standards and Best Practices.
Find opportunities to drive a culture of design thinking, continuous innovation, and discovery within the product delivery lifecycle while elevating customer journeys.
Desired Skills
5 years of product management experience with either external or internal products, ideally Windows and related products.
Demonstrated focus on the customer, always starting with the customer and working backwards.
Experience influencing and moving an organization to product management methods and standards.
Strong partnership and collaboration skills, bringing people together.
Ability to lead PI Planning sessions across global product teams.
Ability to translate business requirements to product deliverables, thinking in terms of outcomes rather than output.
Knowledge of Agile methodologies.
Strong verbal & written communication. Ability to convey user stories and the user perspective.
Demonstrated ability to creatively problem solve with and for users.
Qualifications
Salary Range: $90,000.00 to $165,000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Job: Technology
Primary Location: US-Arizona-Phoenix
Schedule Full-time
Req ID: 24011563