Job Information
CVS Health Sales Operations Support - Analyst in Phoenix, Arizona
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
As a Sales Operations Analyst, you will be responsible for helping deliver complete and comprehensive results for a wide range of issues to support Sales enablement and ensure consistent operation. The Sales Operations Analyst will also support cases as they pertain to Salesforce and other business tools including iTools and RxNavigator to support the business needs of our Clients, Sales, and Account Managers. As part of the Sales Operations and Enablement Team, you will act as a liaison between technology teams and business partners while managing development requests and delivering high quality service to internal and external customers. You will also be responsible for educating and training Account Managers on use of Salesforce and its functionality.
Required Qualifications
• 2+ years of experience in healthcare operations, help desk operations or systems development
• 2+ years of experience in data analysis, research and testing
• Experience with Salesforce or similar CRM tool and MicroStrategy or similar business intelligence tool
Preferred Qualifications
• Previous help desk, MicroStrategy and PBM experience
• Experience working with a variety of audiences, such as; IT developers, technical staff, sales and account management Strong written and oral communication skills
• Ability to demonstrate superior interpersonal, communication, customer relations, trouble shooting, analytics and priority management skills
• Ability to work independently
• Ability to prioritize and handle multiple tasks on a daily basis
• Strong problem solving skills
Education
Bachelor's Degree preferred
High School Diploma or GED required
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $40.90
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)
We anticipate the application window for this opening will close on: 03/17/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.