Job Information
U-Haul Education Program Manager in Phoenix, Arizona
Location:
2727 N Central Ave, Phoenix, Arizona 85004 United States of America
Position's Primary Function:
Under the direction of the designated supervisor, the Education Program Manager is responsible for the oversight and management of education-related materials and processes. This role includes comprehensive project management and continuous improvement initiatives to ensure educational excellence. Key duties involve defining project goals, identifying learning gaps, establishing measurable objectives, implementing effective solutions, and evaluating outcomes to foster a culture of continuous learning and development. The role also involves extensive management of Azure DevOps, including task management, sprint planning, backlog grooming, and report generation to streamline education program management and ensure alignment with organizational objectives.
Essential Duties:
Reasonable and predictable attendance is essential.
Create and oversee detailed education project plans using clear and plain language to prevent misunderstandings, ensuring plans serve as actionable roadmaps.
Manage and oversee Azure DevOps for educational projects, including creating and maintaining project dashboards, facilitating sprint planning, managing backlogs, and generating detailed reports for stakeholders.
Facilitate regular grooming sessions to refine project backlogs and ensure that priorities are effectively communicated and managed.
Establish and maintain key relationships with stakeholders, including end-users, frontline management, program management, and leadership.
Oversee and participate in the creation, revision, and updating of educational materials, including written documents, visual aids, e-learning courses, workshops, and reference materials.
Ensure all educational content meets high-quality standards and aligns with organizational objectives.
Conduct education instruction, workshops, and other learning experiences as assigned, ensuring that sessions are engaging and effective.
Oversee the development and updating of content for learning platforms, including instructional design and e-learning courses.
Drive process improvement initiatives to enhance the efficiency and effectiveness of education program management.
Integrate new technologies and tools to ensure that educational programs remain current and innovative.
Create and maintain user-friendly education-related reports, ensuring data is accurate and readily accessible.
Other Duties Performed Occasionally/Infrequently:
Stay updated on Azure DevOps features and best practices to continually improve project management processes.
Provide guidance and support to department instructors and team members.
Assume the role of manager on duty as needed.
Collaborate with external educational institutions or industry experts.
Encourage professional growth and skill enhancement among team members through mentoring and educational initiatives.
Participate in research and development to explore new educational methodologies, technologies, or tools that could enhance the overall effectiveness of education programming.
Attend industry conferences, seminars, webinars, or events to stay informed about the latest trends and best practices in education or project management.
Education/Training Requirements:
Associate or Bachelor’s degree in Education, Instructional Design, Educational Technology, or a related field.
Certification in Azure DevOps or project management (e.g., PMP, Scrum Master) is a plus.
Experience:
3-5 years of proven experience in education and development, with a focus on adult learning principles and instructional design.
Experience with Azure DevOps, including project planning, task management, and reporting is highly preferred.
Skills/Knowledge:
In-depth knowledge of Azure DevOps for project management, including familiarity with backlogs, sprints, dashboards, and reporting tools.
Demonstrated proficiency in planning and managing educational projects effectively.
Skilled in prioritizing tasks across multiple projects with meticulous attention to detail.
Skill in managing time effectively to meet deadlines across various projects, including the ability to allocate time appropriately for planning, execution, and review phases.
Capacity to adapt plans and strategies as project requirements evolve or unexpected challenges arise, ensuring flexibility while maintaining project goals and timelines.
Proficiency in creating educational content for various platforms.
Excellent written and verbal communication skills to articulate ideas and build productive relationships.
Strong ability to cultivate and maintain relationships with diverse stakeholders to achieve project objectives.
Experienced in utilizing e-learning platforms and instructional design tools effectively.
Strong analytical abilities and effective problem-solving skills to drive decision-making and continuous improvement.
Tools/Machinery:
Must be able to operate standard office equipment.
Proficiency with Azure DevOps, Microsoft Teams, and other project management tools.
Contacts:
Frequent or daily communication with co-workers and all levels of management both verbal and written, use of remote webinar tools such as Teams, instant messaging, "face to face" and via phone. Communication with U- Haul customers via telephone or email.
Work Environment:
Usual office conditions.
Confidentiality:
This position requires regularly working with confidential data and a confidentiality agreement.
Access to confidential and proprietary company information and programs.
Character of Supervision (if any):
Does this position require regular supervision of individuals? Yes.
The position operates with a moderate level of supervision, autonomy in project leadership, curriculum development, and active participation in evaluation processes. The emphasis on mentorship and collaboration with a focus on fostering individual growth and skill development.
How many individuals are generally supervised (if any)? 10-15.
Is driving a motor vehicle necessary to perform duties? No.
Is business travel required for this position? No. May be opportunities for travel based on the education needs of U-Haul Roadside Assistance. 3-5 days per year.
Mental Requirements:
Mental requirements include, but are not limited to, the ability to concentrate, take initiative, cope with stress, adapt to and stay alert in a business environment, and to use independent judgment to accomplish results.
Perks of joining the U-Haul fleet:
Get your career moving with a company who empowers team members to be the healthiest version of themselves! We provide robust wellness benefits, events, and resources to help team members become the happiest and healthiest they can be.Here are just some of the programs U-Haul has available:
Full Medical coverage
Prescription plans
Dental & Vision Plans
New indoor fitness gym
Gym Reimbursement Program
Registered Dietitian Program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) Savings Plan
Life insurance
Critical Illness/Group Accident
24-hour physician available for kids
MetLaw Legal program
MetLife auto and home insurance
Mindset App Program
Discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Savvy consumer wellness programs - from health care tips to financial wellness
Dave Ramsey’s SmartDollar Program
U-Haul Federal Credit Union
Wellness Program
U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.
U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.
Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.