Job Information
Expeditors Agent-Order Management in Phnom Penh, Cambodia
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 16,000 trained professionals in a worldwide network of over 331 locations across six continents.
Expeditors' promise, "You'd be surprised how far we'll go for you" is not a mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider.
Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career. At Expeditors, people are our most important asset. We pride ourselves in employee development at all levels.
As an Entry Level order management agent, you will have direct oversight of order management customers to help drive visibility and efficiency in their supply chains.
Key Deliverables
Review Standard Operation Procedure for 100% compliance for all assigned customers.
Perform accurate and timely data entry into operating system.
Track and trace shipments.
Review operational dashboard daily to manage shipments.
Manage shipping instruction and other relevant documents with shippers and shipping lines.
Complete accurate and timely billings for customers.
Submit payment request to accounting for service provider invoices.
Collect and distribute commercial documents timely as per customers’ expectations.
Meet compliance & regulations all the times. This includes internal policies and procedures such as Operational Process Standards and external government regulations or customer policies requirements.
Communicate politely and firmly with all customers, with provision of exceptional customer service.
Respond email to both external & internal customer timely
Perform other tasks as assigned by supervisor/manager.
Delivered Skill-Sets and Characteristics
Bachelor degree, going to graduate or 6 months to 1 year related experience.
Proficiency in Microsoft Office applications especially EXCEL.
Oral and written proficiency in the English language.
Ability to work productively both individually and in a team environment
Sense of urgency for goal achievement
Self-motivated with ability to work in a fast-paced and constantly changing environment
Strong problem solving, organizational, and interpersonal skills
Timeliness and accountability for results
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Leave
Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
With Provision of 26 days Work From Home set-up per year
There will be career opportunities within the company (local, regional and globally).
Attractive income with good career prospects and remuneration package will be offered to the right candidate. Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Only short-listed candidates will be contacted.
Any employment with Expeditors is contingent upon satisfactory completion of a background check.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.