Job Information
Philips Clinical Consultant - EI in Philippines - Remote Based, Philippines
Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.
But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.
The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.
Your Opportunity:
Clinical Consultant – Enterprise Informatics
In this role, you have the opportunity to ensure successful clinical and physician adoption of Philips solutions as well as serve in a consultative role with the customer throughout solution delivery to provide for a smooth, effective and successful implementation.
This person will also deliver clinical consulting services which may or may not be in combination with the implementation of a Philips solution.
This person will directly report to the EI Professional Services Manager.
You are responsible for:
Configures or manages the configuration of Philips solutions to accommodate clinical and/or operational workflow in the customer’s environment
Conducts workflow analysis and consults on workflow changes that need to occur with the implementation of new functionality or solutions.
Document workflow analysis and configuration changes
Guides the customer in the testing of workarounds, clinical integration and new functionality of Philips solutions
Coaches and educates customers in the use of complex situations for multiple solutions
Customer engagement, logging ticket and resolving clinical and application issues
Analyzes the customer’s existing workflow and facilitates proper change management in the clinical or operational environment, ensures proper testing and documentation
Attends seminars and training sessions necessary to maintain appropriate level of professional competence and/or licensure.
You are a part of:
Driving clinical decision support for products and solutions including sales presentations, product demonstrations, and educating services teams on emerging clinical issues.
To succeed in this role, you’ll need a customer-first attitude and the following:
Bachelor's Degree in Radiology Technology or the equivalent
4 — 8 Years’ Experience in the clinical setting preferably in Enterprise Solutions, Radiography, MATC, Ultrasound, Diagnostic Imaging and/or Image Guide Therapy
In-depth knowledge and experience in hospital workflow, client and stakeholder management required
PACS experience would be an advantage
Experience in building and maintaining strong external and internal relationships is a must
Excellent organizational skills, written and oral presentation skills with the ability to present to multiple audiences
Take ownership on Customer Feedback Solutions to focus on good customer relations and brand imaging
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business
Discoverour rich and exciting history
Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.