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Overview

Responsible for building new data architecture and advanced analytics platform for analyzing complex datasets, developing statistical models, data sharing, and providing actionable insights. Will work closely with cross-functional teams to identify business problems and propose data-driven solutions. The ideal candidate should have strong analytical skills, proficiency in programming languages such as SQL, C#, Java Python, R, and experience with data visualization tools

Responsibilities

• Developing and implementing an overall organizational data strategy that is in line with business processes. The strategy includes data model designs, database development standards, implementation and management of data warehouses and data analytics systems.

• Formulating the organizational data strategy, including standards of data quality, the flow of data within the organization, and security of data.

• Identifying data sources, both internal and external, and working out a plan for data management that is aligned with organizational data strategy.

• Coordinating and collaborating with cross-functional teams, stakeholders, and vendors for the smooth functioning of the enterprise data system.

• Managing end-to-end data architecture, from selecting the platform, designing the technical architecture, and developing the application to finally testing and implementing the proposed solution.

• Planning and execution of big data solutions using technologies such as Hadoop/Spark/Hive. In fact, the big data architect roles and responsibilities entail the complete life-cycle management of a Data flows.

• Defining and managing the flow of data and dissemination of information within the organization.

• Integrating technical functionality, ensuring data accessibility, accuracy, and security.

• Conducting a continuous audit of data management system performance, refine whenever required, and report immediately any breach or loopholes to the stakeholders.

• Building and testing sustainable Data Architectures for the organization for easy data search and retrieval.

• Knowledge of systems development, including system development life cycle, project management approaches and requirements, design and testing techniques

• Proficiency in data modeling and design, including SQL development and database administration.

• Understanding of predictive modeling, NLP and text analysis, Machine Learning

• Ability to implement common data management and reporting technologies, as well as the basics of columnar and NoSQL databases, data visualization, unstructured data, and predictive analytics.

• Data mining, visualization, and Machine Learning skills on Azure/AWS/GCP etc.

• Knowledge of programming languages Python, C#/C++, Java, Java script, Pyspark, and Perl.

• Knowledge of new platforms like Microsoft fabric, Microsoft purview, MuleSoft, Snowflake, Databricks and other cloud data platforms or ETL tools.

• Familiarity with generative AI , LLM and SLM.

• Analyze large datasets and extract meaningful insights

• Develop and implement statistical models

• Collaborate with stakeholders to identify business problems and propose solutions

• Communicate findings and recommendations through data visualization techniques

• Continuously monitor and evaluate model performance.

• Maintain compliance and awareness of the WuXi Advanced Therapies policies and procedures with special attention to security issues, asset control and license procurement.

• Establishes key metrics for monitoring and Service Level Agreements (SLAs).

• Perform related duties as assigned or requested.

• Use of helpdesk ticketing products such as SolarWinds Service Desk or ServiceNow

• Supervise and lead the help desk team to ensure efficient and timely resolution of support requests.. Foster a customer-centric culture within the help desk team to prioritize user satisfaction and deliver high-quality support services.

• Supervise and lead the support teams to ensure efficient and timely resolution of security vulnerabilities, patching, and mitigation.

• Establish and maintain incident management processes and procedures to effectively respond to and resolve incidents.

• Coordinate incident response efforts, including communication, escalation, and resolution, to minimize the impact on business operations.

• Conduct post-incident reviews and analysis to identify root causes, lessons learned, and areas for improvement. Implement corrective actions and preventive measures to mitigate the risk of recurring incidents.

• Develop and maintain asset management processes, policies, standards, systems, and measurements that help to effectively manage both on a daily basis and long-term its IT asset portfolio (software and technology-related hardware) with regards to cost, control, risk, compliance, business performance objectives, and IT Governance.

• Responsible for the governance concerning the data governance tools applied in managing, monitoring, and reporting on DATA assets and inventory.

• Accomplish department/site objectives by supervising employees and monitoring their progress and performance.

• Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities.

• Develop employees within their roles via coaching, counseling, and disciplining employees.

• Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges.

• Conduct annual performance evaluations for all direct reports.

• Maintain safe and healthy work environment by establishing and enforcing organization standards and adhering to legal regulations

• Accountable for metric/performance reporting approach

• Accountable in all aspects of Service Provider Performance Management, including escalation and SLA management.

• Conducts cost/benefit analysis and identifies value leakage with Service Providers

• Provides consistent monitoring & reporting across Service Providers

• Participate in the development of service level agreements and in the ongoing management of service level compliance and operational performance reporting.

• Strong knowledge of help desk software, ticketing systems, and IT service management (ITSM) frameworks (e.g., ITIL). Must have a good understanding of ITIL.

• Good working knowledge of business applications, networks, and Windows workstations.

• Excellent analytical and problem-solving skills, with strong attention to detail.

• Exceptional interpersonal and communication skills

• Excellent written and verbal communication skills, developing and delivering presentations to all levels of management.

• Self-motivated with the ability to function independently with minimal supervision in a deadline driven work environment.

• Understanding of computer systems validation is desired.

• Ability to work in a team environment and independently as required.

• Strong project management skills, with an ability to manage multiple projects, schedules, and deadlines.

• Participate in Architecture design reviews and other technical governance forums across the organization representing the service delivery team across multiple projects.

• Be on call and available after business hours, what would required to work Holidays and weekends

• Establish and maintain pertinent policies, standards, and procedures

• Perform duties in compliance with applicable regulations and standards such as Sarbanes Oxley Act, FDA Quality System, and ISO (International Organization for Standardization)

• Contributes to the overall operations and to the achievement of departmental goals

• Perform job specific tasks in compliance with applicable Regulations, International Standards, and WuXi AppTec Policies and Standard Operating Procedures.

• Thorough understanding of Good Laboratory Practices and Good Manufacturing Practices

• Other duties as assigned.

Qualifications

The position has the following requirements:

• 2-5 years of experience in a technical role within IT, with substantial technical experience.

• BA/BS/MS degree in Information Technology, Business Administration, or related area (or equivalent experience)

Knowledge/Skills/Abilities:

• Proven ability to understand and discuss technical concepts, manage trade-offs, and evaluate new ideas with internal and external partners.

• Collaborate with cross-functional teams, including IT, operations, and security, to address support needs, resolve incidents, and implement solutions.

• Communicate effectively with stakeholders, including end-users, management, and external vendors, to provide status updates, gather requirements, and ensure alignment on support priorities.

• Strong leadership skills and experience managing a technical team.

• Ability to prioritize tasks, manage multiple priorities, and work effectively under pressure.

• Analytical mindset with a focus on continuous improvement and problem-solving.

• Requires some budgeting, analysis, and forecasting.

• Must possess above average skills with company-standard desktop and mobile applications.

• Thorough knowledge of Service Management principles and Project Management principles (e.g., business case development)

• Travel may be required up to 10% to other US/EU sites.

Our Values:

Integrity & Dedication, Working Together & Sharing Success; Do the Right Thing & Do it Right.

Our greatest asset is our people, WuXi is dedicated to providing opportunities for internal growth with direct access to a dedicated and accessible Human Resources team.

WuXi AppTec provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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Job Locations US-PA-Philadelphia

Job ID 2024-12814