Job Information
Anywhere Real Estate Account Management Analyst - Hybrid in Peoria, Illinois
This role is hybrid and based in Peoria, IL.
The primary goal of the Account Management Analyst is to support the Account Management team and our Client in ensuring the excellence of all deliverables required for the well-run of the engagement. Analysts are accountable for accurate and timely reporting of client data, including providing analysis and recommendations based on relevant findings to drive the decision-making process and support business operations. Additionally, Analysts support the client engagement administratively in maintaining client data, preventing avoidable billing issues, and acting on behalf of the client in resolving Customer level escalations.
RESPONSIBILITIES:
Reporting :
• Compile and analyze data for external client dashboards, status updates, account reviews, and SLA monitoring, highlighting trends and opportunities for client discussion.
• Draft client facing presentations in support of account management teams inclusive of dashboards, status reports, and account reviews.
• Compile and report data for monitoring of internal execution as per client critical to quality (CTQs) and pain points.
Client Support:
• Work with Account Managers/Directors to continually partner with clients in order to fully understand their business, goals, strategies and challenges and to propose effective solutions to meet them.
• Participate in client meetings, documenting discussions, decisions, and action items as requested.
• Partner with Operations, Supply Chain, Accounting and other support teams to create client ready responses to service escalations.
• Support client team's daily tasks including managing group email account, responding to ad hoc requests, and manage data to ensure alignment between company and client systems
- Support client’s HR and recruiting teams through Cartus Online training, cost estimate requests, and reporting needs.
Billing Support:
• Monitor unbilled to resolve issues and provide timely and accurate billing to clients.
• Research and resolve client invoice inquiries and disputes and provide client ready responses.
• Research, complete, and obtain necessary approvals and signatures for revenue adjustments/voids.
• Maintain Billing Matrix as required.
• Monitor receivables and support Account Management’s efforts in driving timely client payment.
Management Support:
• Provide desk coverage for Account Managers and client team members while on business travel, vacation, etc.
• Support manager with client policy maintenance and recommending policy revisions as appropriate.
• Support manager by drafting updates to client authored documents such as policy handbooks, flyers, authorizations forms (include Online Authorization), and policy matrices.
QUALIFICATIONS:
• Bachelor's Degree is strongly preferred
• 2+ years of related business experience (client services and/or financial operations) required
• Proficiency with data analysis (Excel, Cognos required)
DESIRED CHARACTERISTICS:
• Execution : Demonstrates mastery of job related knowledge and understanding of the components of the relocation life cycle. Identifies, describes and organizes the activities, resources, and timelines necessary to accomplish a goal. Conveys information clearly, accurately and convincingly. Uses an accurate view of one’s emotions, personal values and strengths.
• Collaboration : Collaborates with others in ways that accomplishes organizational goals. Builds and sustains collaborative working relationships with internal and external customers. Focuses on managing one’s personal stress and assists others during stressful situations
• Innovation : Obtains sufficient data to analyze a situation and draw conclusions from which to develop a plan of action or provide a response. Focuses one’s personal efforts on identifying, anticipating and meeting the needs of others.
ABOUT CARTUS:
With more than 60 years in operation, Cartus (https://www.cartus.com/) offers a broad range of world-class employee relocation services designed to manage all aspects of an employee’s move and facilitate a smooth transition in what otherwise may be a difficult process for that employee. Cartus is a leading provider of outsourced relocation services in the United States and worldwide. The Company assists in the transfer of employees from more than half of Fortune 500 companies, and facilitates U.S. corporate-sponsored relocations, including orchestrating moves for numerous affinity membership organizations and government agencies. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
Recognized as one of the World’s Most Ethical Companies since 2011.
Anywhere has also been designated a Great Place to Work since 2019.
Recognized by Fortune as one of America’s Most Innovative Companies.
Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.
With more than 60 years in operation, Cartus (https://www.cartus.com/) offers a broad range of world-class employee relocation services designed to manage all aspects of an employee’s move and facilitate a smooth transition in what otherwise may be a difficult process for that employee. Cartus is a leading provider of outsourced relocation services in the United States and worldwide. The Company assists in the transfer of employees from more than half of Fortune 500 companies, and facilitates U.S. corporate-sponsored relocations, including orchestrating moves for numerous affinity membership organizations and government agencies. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is on a mission to empower everyone’s next move. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng)
The Anywhere portfolio includes franchise and brokerage operations as well as national title, settlement, and relocation companies and nationally scaled mortgage origination and underwriting joint ventures. Supporting approximately 1.5 million home transactions in 2021, Anywhere is focused on simplifying, digitizing and integrating the real estate transaction for all consumers, no matter where they may be in their home buying and selling journey. With innovative products and technology, Anywhere fuels the productivity of its approximately 196,200 independent sales agents in the US and approximately 136,400 independent sales agents in 118 other countries and territories.
At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone’s next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion. Read more about our company’s diversity, equity, and inclusion efforts in our annual Corporate Social Responsibility Report (https://assets.website-files.com/633f08923c4c519693723aa5/63f7690462db639dcd8b18de_Anywhere%20CSR%20Report%202022.pdf) .
You’ll find our commitment to diversity reflected in our achievements:
Recognized as one of the World’s Most Ethical Companies since 2011.
Anywhere has also been designated a Great Place to Work since 2019.
Recognized by Fortune as one of America’s Most Innovative Companies.
Honored by Forbes as one of the World’s Best Employers for Diversity and Top Female Friendly Companies.
With a diverse employee population, we know we will succeed together and move real estate to what’s next. We hope you’ll join us.