Job Information
Commonwealth of Pennsylvania Program Analyst 2 in Pennsylvania
Program Analyst 2
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Program Analyst 2
Salary
$58,035.00 - $88,235.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2025-21571-08060
Department
Department of Transportation
Division
TR Bur Innvtns
Opening Date
03/21/2025
Closing Date
4/3/2025 11:59 PM Eastern
Job Code
08060
Position Number
50505101
Union
Non Union
Bargaining Unit
A3
Pay Group
ST07
Bureau / Division Code
83900
Bureau / Division
Bureau of Innovations
Worksite Address
400 North Street
City
Harrisburg, Pennsylvania
Zip Code
17120
Contact Email
RA-PDDOTCENTRALJOBS@pa.gov
Description
Benefits
Questions
THE POSITION
Are you ready to elevate your career? If you're looking for an opportunity to leverage your analytical skills in a new role, consider applying for the Program Analyst 2 position. Join the Department of Transportation's Bureau of Innovations (BOI) and immerse yourself in professional growth as you analyze data, extract valuable insights, and provide recommendations designed to improve productivity and cost-effectiveness within our operations and organizational structure. Seize this chance to become an integral part of our dedicated team—apply today!
DESCRIPTION OF WORK
In this role, you will be responsible for gathering and assessing departmental data related to work methods, procedures, practices, organizational structures, and outcomes to derive insights and provide recommendations that aim to improve productivity and cost-effectiveness. Serving as the Program Manager and lead analyst for the BOI Survey Center, you will engage with employees at all levels of PennDOT management and administration, including Deputy Secretaries, District Executives, Bureau Directors, and other Executive Staff, to cultivate strong working relationships. Additionally, you will conduct research studies and surveys focused on managerial functions, leveraging both internal and external data sources. This will involve collecting background information and evaluating work methods, procedures, practices, and organizational structures to enhance productivity. You will apply statistical techniques to analyze the data, draw conclusions, and suggest changes to procedures, structures, and processes for management consideration. Furthermore, you will prepare detailed written reports and deliver oral presentations that outline your findings, supported by rigorous statistical analysis. As the overseer of the Bureau of Innovations' Survey Center, you will manage the survey master schedule, coordinate assignments, and handle reporting. You will serve as the main point of contact for survey service users, develop service agreements for BOI surveys as needed, provide guidance on survey design, and monitor ongoing surveys while managing data, conducting analyses, and reporting results as required.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50505101) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch
Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as a Program Analyst 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
Two years of analytical experience, one of which includes professional experience in program evaluation and the development of program recommendations, and a bachelor's degree; or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Program Analyst 1 for one or more years full-time?
Yes
No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time analytical experience, one year of which included professional experience in program evaluation and the development of program recommendations, do you possess? (Program evaluation is defined as interpreting and assessing the mission, goals, and objectives of a program area, the eligibility criteria for participants, and the required outcomes. Development of program recommendations is defined as utilizing the results of internal/external qualitative or quantitative research and analysis in order to provide suggestions on how to effectively proceed with the goals and objectives of a program.)
2 years or more
1 but less than 2 years
Less than 1 year
None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much graduate coursework have you completed in Qualitative, Quantitative, and Evaluative Research Methodologies; Program Evaluation and Measurement; Marketing Research; Financial Planning; Project Management; or Policy Analysis? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link.
For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information.You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
30 credits or more
Less than 30 credits
None
06
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
07
WORK BEHAVIOR 1 – ANALYZING INFORMATION
Performs program, operational, fiscal, and policy analyses of an organization's program areas for the purpose of developing solutions and recommendations for program changes. Determines whether programs achieve objectives and operate effectively; and analyzes programmatic effects and implications of prior policy decisions or proposed policy changes and other special studies. Analyzes and evaluates agency programs or projects to determine the extent to which the goals and objectives are being met and to determine the impact of changes.
A. I have experience determining if program areas are achieving objectives and operating effectively. I was responsible for analyzing results and making recommendations for improvements.
B. I have experience determining if program areas are achieving objectives and operating effectively. I was responsible for analyzing results; however, someone else was responsible for making recommendations for improvements based on my analysis.
C. I have successfully completed college-level coursework related to data analysis, quantitative and/or qualitative business analysis, or business and/or program planning methods.
D. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience determining if program areas are achieving objectives and operating effectively.
Your experience analyzing results.
Your experience making recommendations.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
10
WORK BEHAVIOR 2 – RESEARCH
Researches and analyzes pertinent program related data and information such as legislation, policies, procedures, staffing, operations, program measures, contracts, target populations, and program impacts to construct charts, graphs, and reports to be used in program, fiscal, and policy analysis.
A. I have experience researching databases, records, and files for various projects and reports. When given a topic, I was responsible for compiling all available documents from a variety of data sources.
B. I have experience retrieving specifically requested records and files from a single records location.
C. I have successfully completed college-level coursework related to research methods, research design and analysis, statistics, or data collection.
D. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience researching databases, records, and files.
Your specific responsibilities.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
13
WORK BEHAVIOR 3– TECHNICAL AND CONSULTATIVE SERVICES
Provides technical assistance and consultative services to agency program managers and staff on the development, implementation, and administration of internal and public surveys used to measure program outcomes and effectiveness. Consults with program managers to identify relevant areas for research or study using survey tools. Advises program managers and staff on survey data analysis and reporting techniques best suited to measuring program outcomes. and recommending program changes. Performs survey data analysis and reporting functions when needed. Assesses and defines program-level needs and problems related to survey suitability for program analysis and recommends possible solutions.
A. I have experience providing technical assistance and consultative services to identify survey objectives, design and conduct surveys, or resolve survey problems or concerns. I was responsible for assessing program-level needs related to survey suitability and recommending possible solutions.
B. I have experience providing technical assistance and consultative services. I consulted with program areas in order to identify survey objectives, design and conduct surveys, or resolve survey problems or concerns. Someone else was responsible for assessing program-level needs related to survey suitability and recommending possible solutions.
C. I have experience providing technical assistance and consultative services NOT related to surveys in order to identify needs or areas for improvement. I answered questions and recommended possible solutions to problems or concerns.
D. I have successfully completed college-level coursework related to survey design or survey methods.
E. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience consulting with program areas in order to identify survey objectives, design and conduct surveys, or resolve survey problems or concerns.
your experience answering questions.
Your experience recommending possible solutions..
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
16
WORK BEHAVIOR 4 – COMMUNICATION
Prepares and presents information, studies, and reports orally and in writing on program or project evaluations, development, and analysis to provide policy and decision makers with information to be used in planning, implementing, monitoring, and resource allocation. This may include preparing narrative reports, tables, graphs, and charts.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have developed AND presented materials regarding program or project evaluations, development, or analysis
B. I have developed OR presented materials regarding program or project evaluations, development, or analysis.
C. I have developed OR presented materials NOT related to program or project evaluations, development, or analysis.
D. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or speech.
E. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The type(s) of materials you developed and/or presented.
Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
19
WORK BEHAVIOR 5 – MANAGING AND ANALYZING DATA
Utilizes computer software such as Microsoft Excel and Microsoft PowerBI to analyze data collected from a variety of sources. s charts and graphs for use in reports and presentations supporting project evaluations, development, and analysis in order to provide policy and program decision makers with information to be used in planning, implementing, monitoring, and resource allocation.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience performing data analysis AND presenting data in reports. I was responsible for all aspects of gathering and managing data, choosing data analysis methods, carrying out data analysis AND developing charts and graphs for reports based on the data I gathered.
B. I have experience performing data analysis. I was responsible for all aspects of gathering and managing data, choosing data analysis methods, or carrying out data analysis.
C. I have experience developing charts and graphs based on data SOMEONE ELSE gathered.
D. I have successfully completed college-level coursework related to data gathering, management, analysis, and reporting using computer software.
E. I have NO experience or coursework related to this work behavior.
20
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
Your experience performing data analysis - list your specific duties.
Your experience developing charts and graphs using data gathered - specify if you or someone else gathered the data.
21
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov