Job Information
Grundfos Application Support Analyst in Pasig City, Philippines
Application Support Analyst
Job Description
The IS Application Support Analyst provides professional and global IT support to end users of Grundfos IS business solutions and services (solutions & applications).
By following the Incident or Request Fulfilment procedures, the IS Application Support Analyst ensures that services related to end users are restored or delivers the requested service within the agreed service levels.
Your main responsibilities:
Handle incidents and service requests in the ServiceNow program.
Provide advice and guidance to users in relation to system functionalities.
Provide professional verbal and written dialogue with end users.
Implement Standard and basic Normal Changes.
Communicates with Requester according to above, including super users, super user networks or SMEGs.
Escalate relevant tickets to second and third level support/appropriate support group.
Ensure that agreed service levels are fulfilled.
Create 'Support Guides' for IS use in ServiceNow Knowledge Base.
Ensure updated 'Self-Service Guides' for users on ServiceNow Knowledge Base.
Document own work in a proactive manner.
Provide proactive support in driving continuous improvement to meet business performance objectives.
Participate in projects.
Optimize own tools and processes.
Participate in giving training if necessary.
Your background:
Industry, market, and business environment
Experience in driving well-defined processes within IT and Support
Ability to participate in work with processes or projects.
Ability to participate in a well-defined business process within IT and IT Support
Have 1 - 3 years of relevant experience before entering level besides formal education.
Technical, functional and professional
Expérience on Application Support – SAP Sales & Distribution (SD)
Background on SAP CRM or CS Support is an advantage
Ability to influence others and follow processes
Experience supporting key business initiatives
Knowledge of best practices and relevant practices, systems in IT and Support
Good communication skills
Experience in ServiceNow is a plus
Willing to work on shifting schedule (8am – 5pm/3pm – 12mn)
Willing to work during holidays
Education, training and certifications
- Bachelor’s Degree or equivalent work experience
What’s in it for you?
Whether it’s developing skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.
Development opportunities in an international environment
People- and value-focused organization culture
Social-, team and sport events
Training opportunities
Do you want to learn more?
If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.
To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.
We look forward to hearing from you.
Information at a Glance
Job Details
Application deadline:
Workplace: Hybrid (office and home-working)
Job Location: Pasig City, National Capital Region, Philippines
Contract Type: Full-Time
Employment Type: Regular