Job Information
SCI Shared Resources, LLC General Manager - Vancouver Island North in Parksville, British Columbia
Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
JOB RESPONSIBILITIES
Financial Management
Develop annual business plan
Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals
Accountable for monitoring and achieving annual financial goals
Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions
Approve expenditures and invoices including overtime
Operations
Manage the day-to-day activities ensuring on-time services; exceeding client family expectations
Remove barriers, encourage ideas, and identify improvements
Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability
Assure the location’s operating practices comply with applicable federal & state regulations and Company policies
Responsible for establishing location goals and priorities
Develop, communicate, and monitor goals, priorities, processes and procedures
Manage frontline supervisor’s responsibilities, expectations, and accountabilities
Effectively present and communicate Company and Market strategies, values, and goals to location staff
Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements
Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements
Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture
Ensure all safety, quality control, and compliance standards are adhered
People Development
Develop a strong, trusting, and reliable team
Understand team members career aspirations and provide assignments to develop skills and/or close gaps
Constructively address issues and provide tangible and appropriate feedback
Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover
Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff
Establishes pay, recommends pay increases, special pays, and career advancements
Discipline staff as necessary; writes development plans to close behavior or skill gaps
Collaborates with Human Resources throughout discipline, development, and termination processes
Recommends and discusses terminations with Market Leadership
MINIMUM Requirements
- This position will be based out of Parksville, but will have responsibility for Parksville, Port Alberni, Courtenay and Campbell River which includes 5 funeral homes, 2 cemeteries and 2 crematoriums.
Certification/License
- Requires a Funeral Director Licensure
Experience
At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities
At least four (4) years’ experience managing people and effectively managing budgets and expense control required
Knowledge, Skills and Abilities
Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired
Knowledgeable in Financial and Business acumen
Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint
Work CONDITIONS
Work Environment
Work indoors and outdoors during all seasons and weather conditions
Care center personnel may have exposure to various chemicals and fluids
Cemetery personnel may have exposure to chemicals and equipment
Limited amount of local and/or multiple location traveling required
Professional Dress is required when in contact with families
Personal safety equipment/appropriate attire required for cemetery or crematory environment
Work Postures
Frequent, continuous periods of time standing, up 6 hours per day
Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Ability to lift up to 50 lbs. to assist with moving bodies
Work Hours
Working beyond “standard” hours as the need arises
Travel up to 25%
Salay
- 90,000+ - To Be Discussed in Interview
Postal Code: V9P 2A9
Category (Portal Searching): Operations
Job Location: CA-BC - Parksville
Job Profile ID: F00274
Time Type: Full time
Location Name: Funeral Home A