Job Information
Arkansas Department of Workforce Services Point of sale Technician in PARAGOULD, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4246791
Use your active listening, troubleshooting and problem-solving skills to identify and resolve the customer\'s issues and educate them on features and functionality in a call center type environment. You will be communicating with florists with different levels of computer skills from \"none at all\" to \"proficient\". Assist Teleflora florists via phone, email, and chat sessions in support of the various application software packages and operating systems (Windows/Linux) sold by Teleflora Strive for effective first call resolution Meet or exceed the department standard for call handling, quality, and productivity Document all contacts into the Call / Problem Tracking system Escalate and direct calls as necessary Provide user feedback to management, quality assurance, and development Perform all activities in compliance with the Payment Card Industry requirements Perform other tasks as required