Job Information
Expeditors Operations Agent in Panamá, Panama
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Operation Department.
Major Duties and Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace shipment files as required
Use Workflows on daily basis
Ensure timely delivery of freight to customers for shipments
Ensure documents are timely sent to customer or broker for customs purposes
Ensure accurate and timely client and Service Providers billing
Interact with our customers in arranging their international shipments, meeting customer service standards
Contribute to maintain strong relationships with service providers (ocean carriers, airlines, trucking companies etc.)
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Overseas communications, timely responses to emails and requests (internal and external)
6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Understanding of air & ocean documentation process a plus
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Any certification i.e. IATA, Customs B Licence, Foreign Trade Training Programs would be preferable
Fluent in English
Reporting Structure
- Operations Lead Agent, Supervisor and Manager