Job Information
Jostens Account Specialist - APS in Owatonna, Minnesota
JOB TITLE:
Account Specialist - APS
JOB TYPE:
FT - Owatonna, MN
GENERAL DESCRIPTION OR PURPOSE OF JOB:
This is a sales/service position for the Annual Presentation Schools specializing in APS programs and coordinating activities with each account. This role is responsible for the APS ordering system and will work closely with IS to develop and execute new functions, pricing, and process implementation at order-taking sessions.
YOU HAVE:
Required:
High school education or GED.
Minimum of 5 years customer service & sales experience.
Minimum of 5 years Jostens product/system experience.
Strong Jostens systems, products, processes, and overall knowledge of the company.
Excellent organizational skills.
Ability to work independently, making independent decisions and implementing them.
Preferred:
Prior experience at Jostens or 1 year of rep service experience in lieu of.
YOU WILL:
Travel to client sites to establish and maintain strong relationships with key stakeholders, ensuring customer satisfaction and retention.
Proactively develop value-added relationships by understanding client needs and presenting customized solutions that align with Jostens’ products and services.
Manage customer experience post-sale, serving as the main point of contact to address questions, resolve issues, and provide ongoing support.
Collaborate with team to ensure seamless delivery and implementation of solutions.
Develop, implement, and maintain efficient order-taking systems that enhance the customer experience and streamline internal workflows.
Monitor system performance and identify areas of improvement, making recommendations for enhancements to maximize accuracy and efficiency.
Coordinate the setup of new accounts, including tooling requirements and system configurations, ensuring accurate and timely execution.
Work closely with team to manage account-specific needs, including product customization and order fulfillment.
Maintain accurate records of account set ups and configurations, ensuring consistency and reliability of data.
LOVE WHERE YOU WORK:
We care about your health. We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
We invest in your future. Our 401K plan has immediate vesting, so you can start saving for retirement right away.
We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.
APPLICATION DEADLINE:
February 21, 2025
ABOUT US:
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here (https://f.io/HIAsH659) .
AMERICANS WITH DISABILITIES ACT (ADA):
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or 507-431-0216.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy