Think Beyond The Label Jobs

Description

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

• Position Summary*

The General Manager manages, plans, coordinates, directs and facilitates all aspects of daily station operations, including ramp and ticket counters, to assure timely, customer-focused service that complies with all applicable US, local national, and company regulations, policies and procedures.

• Key Responsibilities*

• Monitors the arrival and departure of aircraft for any disruptions or unusual occurrences; manages any incidents/disruptions/delays such that customers are handled in a responsive, safe and appropriate manner, and that federal, state and company procedures are met in a timely and accurate manner

• Assures that coordination and communication with crew and SOC occurs in a professional and timely manner; maintains timely and open communication with various operating units to assure a safe, timely and customer-focused operation

• Oversees contract handling in the terminal and on the ramp, assures that the contract handling staff is adequately trained in HA procedures; regularly monitors performance to assure that performance standards are consistently met and takes corrective action as required; works with Company representatives in evaluating whether to renew the contract or not

• Manages the budgeting and administrative aspects of the station; assures that budgets, variance reports, timekeeping/vacation records, reporting of sales, ticketing, operations and other station reporting requirements are completed and submitted in a timely and accurate way

• Responsible for baggage lost/damage claim handling that is not covered by vendor contracts; dealing with customers in coordination with the claims department

• Lead, coach and manage others

• Serves as a representative of Hawaiian Airlines at airport, community, and/or governmental functions as required

• Professional development and other related duties as assigned

• Minimum Requirements*

• High school diploma or equivalent

• 3 years airline supervisory experience or 5 years in related field

• Working knowledge of Immigration, Customs and related regulatory policies/procedures

• Thorough knowledge of US and local national regulations regarding terminal and ramp operations, security and safety

• Computer literate (Word, Excel, Access, Sabre, Outlook)

• Ability to become a certified Ground Security Coordinator (GSC) within 6 months of employment

• Project development and management experience

• Detail oriented with proven ability to successfully manage a budget and multiple projects

• Must demonstrate initiative, be self- motivated, posses excellent interpersonal skills and have the ability to build teams with employees and vendor staff

• Ability to work with all levels of employees across all disciplines

• Must possess and demonstrate mutual respect, personal integrity and honesty

• Ability to work varied hours and shifts and travel when required

• Eligible to live and work in Japan

• Must be flexible and adapt well to change

• Fluency in written and spoken English and Japanese

• Domiciled in close proximity of the Haneda Airport location or willing to relocate to the area

• Preferred Qualifications*

• ** Bachelor’s Degree

• *

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• About Hawaiian Airlines*

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped /Travel + Leisure’s World’s Best/ list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.