Job Information
Philips RI Hypercare Program Manager in Orlando, Florida
HyperCare Program Manager – Radiology Software (Remote)
Lead the management and optimization of service support for our Radiology Software. This role oversees the critical post-implementation phase, ensuring smooth operations, rapid resolution of issues, and optimal system performance. The HyperCare Program Manager will coordinate across teams to maintain the highest level of service, system uptime, and user satisfaction.
Your role:
Manage and lead the HyperCare phase for new implementations and key customers, ensuring a successful transition from deployment to steady-state operations with minimal disruptions.
Lead incident and issue resolution post-implementation, swiftly addressing, documenting, and communicating critical incidents.
Collaborate with internal teams (e.g., technical support, IT, vendors, clinical operations) to ensure timely issue resolution and continuous service improvement.
Monitor software performance post-deployment, proactively identifying risks and working with technical teams to optimize performance and stability.
Serve as the main point of contact for stakeholders, including radiology staff, IT teams, and vendors, ensuring clear and effective communication throughout the HyperCare phase.
You're the right fit if:
You have a Bachelor’s degree in Information Technology, Healthcare Management, or a related field; relevant certifications (e.g., ITIL, PMP) are a plus.
You have 5+ years of experience in service management, project management, or program management within healthcare or radiology software environments, with a focus on post-implementation support.
Your skills include expertise in ITIL best practices, incident management, and project management tools (e.g., MS Project, JIRA, ServiceNow); knowledge of radiology software platforms (e.g., PACS, RIS) and healthcare IT workflows is essential.
You are an excellent communicator with strong leadership skills, capable of managing escalations, training users, and driving continuous improvements in a dynamic healthcare environment.
You excel in stakeholder management, ensuring alignment between cross-functional teams, vendors, and end-users to drive operational success.
You have a strong attention to detail and a data-driven approach to service optimization, ensuring that trends and patterns are analyzed for proactive problem-solving.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an field based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
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Philips Transparency Details
The pay range for this position in AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $106,875 to $171,000.
The pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $112,500 to $180,000
The pay range for this position in AK, DE, MD, NY, RI, or WA is $118,125 to 189,000.
The pay range for this position in CA, CT, DC, MA, or NJ is $126,000 to 201,600.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
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It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.
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