Think Beyond The Label Jobs

At Jacobs, we don’t settle - always looking beyond to raise the bar and deliver with excellence. We apply our expertise and knowledge as we investigate the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference. 

As a Client Account Manager (CAM), you will have the opportunity to impact strategic business relationships for to key clients to ensure that Jacobs has a sustained relationship with those clients to achieve complete client satisfaction with work and fully leverage the relationship to benefit the clients and the firm. Working with members of our team your focus will be to make sure that Jacobs is the client’s firm-of-choice, and that the company has a thorough understanding of the client’s needs and is seen as their best alternative for accomplishing their goals.

In this role, you will lead select transportation client accounts for municipal and state governments (FDOT and others) in Central Florida by collaborating and leading our sales and delivery teams to sustain existing workload and to lead strategy development of transformational work such as design build and operational contracts. This position will be based out of the Jacobs Orlando or Tampa office.

How You'll Contribute:

• Serve as the point of contact for client service activities and develop strategies to grow the transportation practice for various clients in Central Florida

• Identify, charter, and lead client service teams comprised of multi-disciplinary project managers and regional practice leaders around common vision of success

• Facilitate creation of deep, personal, valuable client relationships between Jacob’s personnel and client personnel (management, technical, functional, delivery) to weave a fabric of broad-based relationships between our firm and the clients

• Advocate on client's behalf by actively engaging the firm to address client needs, and recommend strategic actions to optimize our business development investment and market share growth

• Identify higher levels of client engagement for executive sponsors

• Secure management commitment and influence/attract key staff for pursuits

• Work with office/corporate leaders to develop strategies for key hiring on strategic pursuits, identifying key project pursuits, team growth, office growth, profitability, employee development and employee satisfaction

• Actively engage with project and Sales teams to influence pursuit team on sales process discipline, win strategy and proposal development, interviews and presentations

• Coordinate and facilitate the Sales process, including Go/No Go decisions, and help develop required sales costs aligned with opportunity potential and return on investment objectives

• Participate in local industry events and community engagement

This is a hybrid role. Ideally, you will work from a local Jacobs office on average 2 days per week. Travel for this role is less than 10% per year. This position is not eligible for immigration sponsorship.

• Bachelor’s degree in engineering, related to transportation, or equivalent related work experience in lieu of a degree

• 15+ years of expertise in complex, multi-discipline highway project design management.

• Proven client development skills, including previous experience managing large capital improvement projects.

• Proven track record of creating, winning transportation work in Florida, particularly with FDOT.

• Sales knowledge on how to identify contracts well in advance, respond to RFPs/solicitations, interview and win new work  

• Ability to collaborate with diverse internal teams, including sales staff, operations teams, market solutions technologists, legal, and contracting.

• Ability to open doors for initiating relationships at client organization to serve as a business leader by leading an account team, set a vision and strategy, coach/mentor and motivate team, and drive accountability to achieve goals.

• Ability to manage commercial and legal negotiations, and close deals

• Knowledge of and relationships with potential teaming partners, both large firms and small business partners, to advance our position in the marketplace and develop the most responsive teams for our clients.

• Be a strong team leader consensus builder and team player skilled in technical writing communicating and presenting to clients

• Should demonstrate ability to be a leader in the Florida transportation market

Ideally, you’ll also have:

• Professional Engineer (P.E.) registration in Florida or the ability to obtain it within 6 months is required.

• Existing contacts and strong relationships with transportation clients, and a successful track record of winning work with these clients.

• Proven record of developing zippered relationships with key clients at all levels (from executives to key management levels)

• Ability to lead through influence

• High level of emotional intelligence/team builder, coach and mentor

• Innovative and solutions-oriented thinker with a track record of bringing a differentiated solution to a client

• Client political savviness

At Jacobs, we’re partnering across the globe to create the best project outcomes by maximizing the design, digital technology, and support capabilities of our Global Integrated Delivery (GID) teammates. By joining Jacobs, you’ll commit to supporting and engaging with these teams, as we work to build a company like no other.

#LI-KD1

Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.