Job Information
Mid Valley Hospital & Clinic Patient Account Rep. II / Scheduler in Omak, Washington
Work hours are Monday - Friday, 8am - 5pm.
This position will work directly under the supervision of the Business Office Manager and be responsible for scheduling appointments and surgeries within the Hospital. Additionally, this position requires insurance verifications and approvals as part of the scheduling process. All tasks will be completed according to established written policies and procedures
SUMMARY
Under the supervision of the Business Office Manager, the function of the Scheduler is to schedule surgeries, appointments for patients, procedures and Dietary consults.
Responsible for many miscellaneous computer functions to track patients' records and accounts.
Work under the supervision of the Business Office Manager and perform the following tasks according to established, written hospital policies and procedures located in the policy and procedure books.
PRIMARY FUNCTIONS
• Schedule procedures, surgeries, appointments for patients according to Mid-Valley Hospital policies and procedures.
• Successfully practice HIPAA compliance and full confidentiality of PHI.
• Copy and distribute schedules of all areas to the appropriate departments as necessary.
• Back up Business Office personnel as needed.
• Scheduler may work in the outpatient, emergency or inpatient areas.
• Maintain all office supplies as well as all the forms used in the department.
• Assist in care and maintenance of department equipment and supplies
• Responsible for reception duties including answering a multiline phone system; taking messages and transferring calls.
• Perform routine typing and clerical duties.
• Perform other duties as directed by the Business Office Supervisor.
• Demonstrate initiative for learning new procedures.
• Demonstrate a thorough knowledge and adherence to policies and protocols.
• Maintain established department policies, procedures, objectives, quality assurance, safety, environmental and infection control.
• Attend required meetings and educational programs as directed.
• Maintain department records, reports and files as required.
• Practice established infection control standards.
• Report all pertinent information to the Business Office Supervisor.
• Provide excellent customer service with all contacts; patients, relatives, public, physicians and co-workers.
• Backup authorizations as needed.
• May backup or perform Data Processing functions as needed.
• Provide estimates to patients regarding cost of procedures/ surgeries according to procedure.
• Assists and advises patients in obtaining alternative financial sources to finance hospital obligations.
• Interface with Case Management staff as needed.
GENERAL ACCOUNTABILITIES
1.Greets all patients, visitors, ph