Think Beyond The Label Jobs

Position Summary: Under the supervision of the Information Technology Manager, support the computing needs of the healthcare organization/department consisting of local area networks and servers, wide area networks, stand-alone PC's running multiple software applications such as word processing, database and spreadsheet management, desktop publishing, graphics and custom developed applications and/or enterprise-wide HIS/EHR (Cerner Community Works). Manages the helpdesk applications and maintains departmental organization. Must have knowledge of the principles and procedures of network and stand-alone applications. Knowledge of capabilities of IT, computers, applications, and peripheral equipment. Knowledge of computer operating systems, software applications and hardware configurations are required. Knowledge of various computer network operating platforms and understanding of computer component compatibility. Operating knowledge of PBX systems, analog and digital telephone communication systems. POSITION ACCOUNTABILITIES AND PERFORMANCE CRITERIA: * * Perform systems analysis and/or systems support including computer system specifications development, developing systems and operational procedures, developing data models and writing, testing and/or maintaining computer application programs. Work with HIS/EHR (Cerner Community / Works) and other vendors establishing a rapport that is most beneficial to the healthcare organization. Troubleshoot hardware, software and network problems and initiate corrective procedure; install and maintain software and hardware. Update and maintain various application software such as operating systems, security software, medical applications, anti-virus systems, directory maintenance, capacity and resource management systems, web/database/application/email, local software utilities and print systems. Instruct staff in the use of applications as needed. Work with staff to provide training to new employees and ongoing training to existing staff. Maintain a number of applications and related hardware and other critical services. Build, deploy, troubleshoot, and maintain applications and hardware equipment. Troubleshoot, isolate, and research problems with applications and work with vendors to resolve any problems. Troubleshoot application / hardware performance issues. Apply operating system updates and patches to PC's. Respond to technical support queries from staff via help desk software, email and phone in a prompt and timely manner. Supporting end users through phone, remote access of workstation or in person. Troubleshoot, isolate, and research problems, recommending solutions and escalating the issue when necessary. Communicate known problems/fixes to IS team members, submitting knowledge solutions as needed, notifying management and end user communities where applicable. Create workaround procedures when standard procedures have failed. Take call as assigned by the Manager of Information Technology. Other duties as assigned by the Manager of Information Technology. GENERAL RESPONSIBILITIES Reports for scheduled shift on time and prepared to assume responsibilities. Reports to work in proper attire. Leaves for meal break on time and returns on time. Varies work schedule to meet the needs of the department. Ensures the department head prior to working has approved all overtime. Schedules all time off with supervisor's approval. Strictly adheres to hospital attendance/tardiness policies 100% of the time. Performs all duties as assigned. Wears I.D. badge in a visible location at all times on hospital property. Attends and participates in assigned meetings and is responsible for information communicated at meetings. Attends all mandatory in-services on a timely basis as scheduled. Reads communications and acts upon in a posi