Job Information
TEKsystems Wixom MI Onsite Customer Service Representative in Novi, Michigan
Description:
RESPONSIBILITIES:
• Contractor will assist with multiple projects, working with customers (mainly Home Depot & Lowes) - Example: If Home Depot sends a request to the team stating they are expecting 50 items that need to be updated (lets say the size), this team is expected to update the order.
• In this role, Contractor will also take inbound phone calls from homeowners ("do it yourselfers") that customers (Home Depot or Lowes) may not be able to assist.
• Data Management and working within the company portal will be a large portion of this role
• Regular communication with team/supervisor, as well as daily communication with other departments
• They will to communicate back with customer often
Skills:
retail customer service, call center, customer support, inbound call, supply inventory, building material, data entry, Inbound calls, email, customer service representative, data entry, order changes, excel, e-mail, Order Entry, Order Processing, Customer Service, CSR, SAP
Top Skills Details:
retail customer service,call center,customer support,inbound call,supply inventory,building material,data entry
Additional Skills & Qualifications:
NICE TO HAVES:
-SAP experience.
SOFT SKILLS:
-Good typing skills
-Great communication both written and verbal
-Problem solving skills
-Basic math skills because they will deal with returns, credits, measurements, and freight
-Strong multi-tasking
-Very reliable (no attendance issues)
-Professionalism
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.