Job Information
Crate & Barrel HR Specialist, Associate Care in Northbrook, Illinois
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.
We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as an Associate Care Specialist .
The Associate Care Specialist will deliver exceptional customer service while providing support and guidance to associates and leaders with HR issues and questions. They will work closely with key partners across the HR team to optimize efficiency, ensure consistency and enhance the associate experience while supporting the Company’s Purpose and Values, and Core Beliefs.
This is a 3 day/week hybrid position based out of our Northbrook, IL Headquarters Office.
A day in the life as an Associate Care Specialist…
Apply critical thinking and active listening skills to effectively diagnose associates’ and leaders’ needs and to determine key details to escalate and document in the case management tool
Provide support, counsel and guidance to leaders and associates regarding associate relations issues, benefits questions, workplace accommodations, and leave of absence situations in partnership with HR functional leaders to mitigate risk
Interpret and implement policies and practices on a case by case basis, including recommending employment decisions
Respond to a high volume of inbound calls/tickets in a fast paced environment, while delivering quality service and creating a positive associate experience
Communicate policies and processes, and provides information in response to associate and leadership inquiries
Utilize multiple systems to research, troubleshoot and provide issue resolution or escalate to the appropriate partner
Process employee data transactions and perform a variety of operational tasks, including in Workday HCM
Identify trends and areas for potential improvement and focus; suggests solutions and ideas for improvement
Partner with team and Manager to create standardized work processes for basic HR functions
What you’ll bring to the table…
Commitment to exceptional customer service and follow through
Strong time management and organizational skills with the ability to be flexible and exercise a sense of urgency and prioritization
Independent and critical thinking, with the ability to find opportunities in times of uncertainty and ambiguity
Experience, ability, and comfort to work effectively with all levels of the organization
Strong collaboration skills
Effective communicator with strong verbal and written communication skills
Demonstrated history of working on multiple projects in a demanding environment
Proven ability to work both independently as well as in a team
Ability to quickly build relationships and trust with associates and maintain confidentiality
We’d love to hear from you if you have…
Bachelor’s degree in Business or HR-related discipline preferred
Bilingual - Spanish fluency (speaking and writing) required
1 year of HR related or HR Internship experience
Experience working in a customer service related industry or contact center environment preferred
Experience researching, analyzing and problem solving in a fast paced environment
HRIS experience (Workday) a plus
Case management experience preferred
#li-hybrid
Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.