Think Beyond The Label Jobs

Customer Service Manager - Northampton Job Location - River Valley Co-op Northampton - Northampton, MA Position Type - Salary Salary Range - \$50,000.00 - \$60,000.00 Salary Job Shift - Open Availability Description Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment. Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day. Position: CUSTOMER SERVICE MANAGER Full-time. Requires open availability, including evenings and weekends. Status: Reports to Store Manager Pay Level: IX, exempt. Purpose: The Customer Service Manager will provide a high level of service to River Valley Co-op\'s internal and external customers and will be responsible for building and maintaining a positive image for our co-op. The Customer Service Manager will be responsible for maintaining prompt, friendly, courteous customer service, and establishing relationships with consumers and employees by providing direct management of customer service operations. They will be responsible for consistent communication, coaching, training, and actionable accountability. Additionally, the Customer Service Manager will also help initiate and maintain engagement through positive influence. SEE THE RIVER VALLEY CO-OP WEBSITE FOR COMPLETE JOB DESCRIPTION. Qualifications ESSENTIAL Previous management experience. Four (4) years related experience and/or training; or equivalent combination of education and experience. Outstanding customer service skills. Practical communication skills in English. Flexible - willingness to be open, to learn, and to take on new responsibilities. Demonstrate objectivity, neutrality, and calm. Demonstrate accuracy and thoroughness. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to understand and use calculations needed to set pricing to achieve margin goals, manage payroll, project sales, and manage department expenses. Ability to effectively present information and respond to questions from groups of managers, committees, suppliers, customers, and staff. Ability to read and comprehend instructions. Ability to work as a collaborative team player. Ability to follow through on systems, procedures, and policies. Ability to work efficiently and safely in a fast-paced environment. Ability to be flexible and to adapt to changing conditions quickly. Ability to manage time with consistent weekly deadlines for reporting and other time-sensitive assignments. Ability to use computers and applicable software and programs, specifically Microsoft Office and Google Suite. Demonstrated ability to work with customers and co-workers from various cultural backgrounds. PREFERRED Previous experience partnering and working within a union environment. Natural foods (retail, wholesale, prepared foods). The ability to speak Spanish, French, or Swahili is a plus.