Job Information
The Davey Tree Expert Company Commercial Landscaping Account Manager | North Royalton, Ohio in North Royalton, Ohio
Company: The Davey Tree Expert Company
Locations:
Additional Locations: n/a
Work Site: On Site
Req ID: 208673
Position Overview
Summary: The CLS Account Manager is responsible for managing client relationships by monitoring daily operations activities and contract specifications to exceed client expectations. This role involves developing referral networks, building relationships, conducting site walk-throughs, creating proposals, and pursuing the collection of accounts receivable.
Job Duties
Supervisory Responsibilities:
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Authority to interview, hire, and terminate employees, and recommendations for the hiring, firing, advancement, promotion, or change of status of other employees are given particular weight.
Customarily oversee, plan, assign, and direct work of two or more employees.
Appraise performance.
Reward and discipline employees.
Address complaints and resolve problems.
Respond appropriately in emergency situations.
Responsibilities:
• Manage and monitor daily operations and assigned book of business to ensure client expectations and contract specifications are met.
• Develop and implement strategies to achieve new contracts, contract enhancements, and renewal sales goals.
• Build and maintain a network of referral business through relationships with subcontractors, vendors, allied trades, and other associates.
• Monitor actual performance versus budget, develop strategies to address deviations, and review them with the management team.
• Ensure client satisfaction through outstanding service and by understanding and exceeding their expectations.
• Identify, estimate, and propose problem-solving and site enhancement opportunities for clients.
• Conduct property walk-throughs with team supervisors to suggest efficiency and quality improvements.
• Assist in the recruitment, training, and development of employees while promoting innovation, professionalism, and teamwork.
• Assign teams and equipment for maximum productivity and monitor equipment maintenance schedules.
• Pursue professional development in the horticultural industry and stay current on industry events and trends.
Qualifications
• High school diploma or equivalent.
• One to two years of related industry experience and/or training.
• Proficient in Microsoft Office and other computer or software programs necessary to complete job duties.
• Driver’s license.
• Ability to acquire applicator licenses as necessary per state requirements.
• Ability to complete required safety courses upon hire.
• Ability to operate power equipment.
Additional Information
Working Conditions:
Involves in-person, office, or field visits with external clients and department and service line employees.
Exposure to hazards or physical risks, which require following basic safety precautions.
Noise level changes in the work environment.
Exposure to customer complaints.
Exposure to moving mechanical parts or equipment.
Work in all types of weather and/or extreme temperatures.
Exposure to a variety of vegetation, animals, insects, and other possible impediments to completing job requirements.
Perform in the presence of distractions and work frustrations.
Occasional travel away from home.
Company Overview
What We Offer [Benefits]:
We invest in our employees by offering industry-leading training, technology, and benefits that lead to a rewarding and safe work experience for employees at all levels.
• Group health plans*
• Short-term and long-term disability insurance*
• Life insurance*
• Paid parental leave
• 401k with up to a 4% company match**
• Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount
• Holidays and paid time off*
• Payroll savings plan*
• Charitable matching gift program*
• Employee referral bonus program*
• Employee Educational Scholarship*
• Davey Family Scholarship*
• 20% discount on all Davey services*
• Cell phone discounts*
• Vehicle purchase discount program*
• Plus, so much more!
- All listed benefits available to eligible employees on Day 1.
** Union employees are not eligible for a 401k plan, but may be eligible to join pension plans negotiated by their local union.
Divisional Overview
The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.
The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.
Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.
If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com .
Employment Type: Permanent
Job Type: Full Time
Travel Expectations: Up to 25%