Job Information
Securitas Security Services USA, Inc. Operations Manager in North Reading, Massachusetts
Securitas Security Services is hiring an Operations Manager for a client in North Reading, MA.
Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.
Securitas plays an essential role for our clients and in society. An Operations Manager will manage a shift of guarding operations at two facilities at the direction of line management. supervises security personnel, performs inspections and ensures that post orders are being followed, coaches and trains personnel and carry out administrative procedures in support of Branch operations.
Schedule: This position requires flexibility to work a combination of 2nd (afternoon/evening) and 3rd (overnight) shifts. Specific shift schedules will be discussed during the interview process.
ESSENTIAL FUNCTIONS
Manages physical security operations at multiple critical infrastructure facilities.
Drives safety programming for the security team with a goal of zero workplace injuries onsite.
Actively manages site security personnel; partners with the local branch to recruit and hire, oversee onboarding, training, and development at the sites.
Ensures each staff member is treated with dignity and respect.
Plans, assigns, and manages physical security projects and tasks to timely completion.
Coaches security employees and carries out disciplinary actions in accordance with current policy.
Evaluates the effectiveness of site security operations and provides recommendations for improvement.
Utilizes excellent customer service and communication skills, sets the example and holds site security staff accountable to do the same.
Ensures site health and key performance indicator goals are met or exceeded; works with the Site Lead/ Sr Ops Manager to enhance security team effectiveness and performance.
Meets regularly with the client and Securitas corporate management representatives for account reviews, addresses issues in a timely manner, and supports security planning, assessments, and surveys.
Keeps management informed of major accomplishments, issues, and concerns.
Follows standardized procedures to successfully complete unannounced audits.
Builds and maintains relationships with internal and external stakeholders to maintain a safe and secure environment.
Splits time equally between sites, building familiarity with each location, leading the team, building the program, and coaching for success.
Performs audits, inspections, penetration test, training & development
EDUCATION/EXPERIENCE
• 4 years of experience in the security industry
• 4 years of management experience
• Working knowledge and experience with various security technologies including CCTV, access control systems, incident management software, and other video surveillance software
• Bachelor's degree in Criminal Justice, Security Management, Business Management, or a related field
• Prior military or law enforcement a plus but not required
Competencies
• Understanding of security operations.
• Knowledge of supervisory practices.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.
Submit your application today and a recruiter will be in touch to schedule an interview!
We help make your world a safer place.
EOE/M/F/Vet/Disabilities
#NorthernNE
About Us
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.
About the Team
Our Company Mission:
Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits.
Our Values:
Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community.
Integrity:
Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information.
Vigilance:
Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises.
Helpfulness:
As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.