Job Information
Ontario Northland Field Technician (2) in North Bay, Ontario
POSITION: Field Technician (2 New)
REPORTS TO: Manager, Support Services
DEPARTMENT: Information Technology Services (ITS)
LOCATION: North Bay
REFERENCE: 800-81-25
SALARY: $69,784 - $82,117
WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We employ over 900 skilled professionals and are over 120 years old and proud of our heritage and connection to the communities we serve. We are focused on moving forward with the goal of being a valued leader in transportation. We offer competitive salary, excellent benefits, a defined benefit pension plan, paid vacation, 3 paid personal leave days along with discounted transportation on our bus and passenger rail services.
ACCOUNTABILITY STATEMENT:
The Support Services, Field Technician will be responsible for deployment, support and maintenance of enterprise technology including field support services.
Ontario Northland takes pride in leading the reinstatement of passenger rail services in Northeastern Ontario, a crucial initiative aimed at enhancing regional connectivity. As we progress on this important undertaking, we are actively seeking dedicated and skilled individuals to join our esteemed Northlander team. As a valued member of the Northlander team, you’ll have the opportunity to collaborate across various disciplines, contributing your expertise to shape the future of transportation in Ontario and foster vital connections within communities. Don’t miss an opportunity to contribute to the new era of the Northlander– apply now and embark on a rewarding career with Ontario Northland!
MAJOR DUTIES/ RESPONSIBILITIES:
Review request assignments and open request times to adhere to established service level agreements of requests
Resolve requests that are sent from the ITS Service Desk
Collaborate with colleagues and staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
Maintain and continuously improve our current enterprise solutions deployed across our region, including the enterprise ticketing and reservation management solution to ensure continued ease of use for end users
Obtain required hardware, build POS systems, and ensure an adequate pre-configured inventory for quick replacement of in-field hardware
Conduct ongoing testing to ensure our systems remain robust, secured, and patched
Travel to deploy, troubleshoot, replace, or upgrade hardware and software systems as required
Discuss hardware requirements with all customer groups and provide suggestions, demos, and upgrades when requested
Leverage our remote support solution to ensure efficient remote management, maintenance, and troubleshooting of systems
Develop and document IT support service processes and procedures in alignment with ITIL and industry best practices
Ensure support team adhering to established processes and procedures.
Provide end user training on the use of ONTC provided equipment including debit machines, printers, and web based ticket selling application
Maintain and update the ONTC digital bulletin system, display board system and Linux-based kiosks
REQUIREMENTS:
Advanced College Diploma in Information Technology, Computer Science, or equivalent experience
3-5 years of Computer Technician and/or Computer Networking experience
Certification in ITIL and/or PROSCI Change Management is preferred
The ability to convey messages that will be easily understood and train others on complex systems for support related activities
Continuous improvement mindset
Exceptional documentation skills
Working knowledge of IT development best practices, standards and methodologies including compliance requirements (PCI, EMV, etc.)
Experience and proficiency with Windows/Linux Operating Systems (specifically CentOS / Oracle Linux)
Good understanding of the Spacewalk/Oracle Linux Manager application as it relates to remote administration, patch deployment and security configuration
Strong knowledge of computer and POS hardware including printers, debit machines, weight scales, and peripherals and general hardware compatibility with Windows and Linux
Exceptional interpersonal skills, with an emphasis on collaboration and customer service
Ability to maintain a high degree of professionalism in all client communications
Project management skills – the ability to plan and manage successful projects, including managing risks, costs, time, and team
Excellent organization, time management, problem-solving, and analytical skills
Valid driver’s license and the ability to travel (up to 50%) throughout our system
Bilingualism an asset
Commitment to health and safety
BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.
CLOSING DATE: July 14, 2024 no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers
At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.
Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements.
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