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SEM Events, LLC Field Supervisor in Norcross, Georgia

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Supervisor Expectations: Managerial Perspective

The expectations for supervisors are designed to align their daily responsibilities with operational goals, ensuring clear communication, team efficiency, and customer satisfaction. Supervisors must uphold the following standards:


1. Clear Communication with Your Team

  • Preparation: Print out and review contracts for your assigned crews, ensuring all team members understand the day's objectives.
  • Daily Meetings: Conduct daily stand-up meetings with your crew leads to review tasks, schedules, and expectations.
  • Special Projects: Organize planned meetings for larger, more complex jobs to ensure clarity and coordination across the team.

2. Daily Operational Tasks

  • App Compliance: Ensure all crew leads log into GeoTab and perform required truck inspections at the start of the day.
  • Attendance Management: Maintain an accurate attendance report by updating missed punches and addressing discrepancies promptly.
  • Site Inspections: Conduct site inspections to ensure work quality and adherence to safety standards.

3. Crew Engagement and Monitoring

  • Arrival Coordination: Monitor and confirm timely job site arrivals for each crew.
  • On-Site Progress: Check progress during installations or pickups, ensuring efficiency and addressing delays.
  • Issue Resolution: Communicate with crews about any on-site challenges and provide immediate support when needed.

4. Communication with Sales and Field Managers

  • Event Consultant Coordination: Maintain clear and consistent communication regarding field updates with the appropriate event consultants.
  • Adherence to Contracts: Do not approve or act on any on-site client requests outside the contract scope without explicit authorization from the event consultants.

5. End-of-Day Responsibilities

  • KPI Reporting: Review and complete the days Key Performance Indicators (KPIs) to track operational success.
  • App Compliance: Confirm that all crews have logged out of apps and completed the necessary entries.
  • Truck Inspections: Ensure final truck inspections are conducted and documented for the day.
  • Feedback Documentation: Provide detailed feedback or comments on jobs in the designated event consultant threads to enhance interdepartmental communication and future planning.

Requirements:

  • Two to four years of warehouse, delivery or routing management experience.
  • Must be able to provide a valid Drivers License and a clean DMV record without major infractions (DUI's, suspensions, etc.)
  • Able to pass a background check, DOT pre-employment physical and a pre-employment drug test.

Preferred Experience:

  • Bachelors Degree
  • Technical ability; experience with Computers and software knowledge.
  • Driver/Route experience. CDL is recommended, but not necessary.
  • Construction or other outdoor field work experience.
  • Three months tent installation experience.
  • Bi-lingual/ability to speak Spanish.

Physical demands:

  • Work s outdoors , in weather conditions such as heat, cold, sun or rain.

Also works

in a warehouse/indoor environment that does not have air conditioning.

  • Must be able to lift approximately 20-40 lbs. consistently; occasionally up to 70 lbs.
  • May be exposed to loud or distracting sounds or noise levels.

Travel required:

Daily, to and from job sites.

Company vehicles (trucks).

Benefits:

  • PTO (Paid Time Off)

100% Health and Vision Insurance (individual); 50% Dental

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