Job Information
Oracle Project Manager 3 in NOIDA, India
Job Description
Coordinates all aspects of internal information system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like.
Career Level - IC3
Responsibilities
Release Management
Role
Collaboration and Coordination
Work with the CSM/AMS team in ensuring the Customer Maintenance windows are secured
With limitation on current CMDB especially with Legacy systems , work on ensuring the servers associated to the customer maintenance
Utilize existing capabilities and sources to have all servers in maintenance windows ( and keep a regular score on this)
Source : CMDB, Scan IP List, Tanium etc.
Ensure the same is updated in the patching group within CMDB , along with missing asset information
Work through the Change planning and documentation – including exception from GBUs on scope and utilization of any planned window
Collaborate and Coordinate and drive day-of PSU Database patching , Core Maintenance etc.
Manage Day-of regular OS maintenance and document key metrics
Working towards gathering additional insights on overall maintenance scorecard
Collaborate on maintenance extension and/or outage hand-off to GOC
Manage Adhoc maintenance collaboration working with cross functional teams
Mostly merging and utilizing existing maintenance where possible
Or collaborate one-off window
Point of collaboration with GBU AMS teams for planned maintenance escalations ( where customer is not impacted)
Customer impacting/outage due to maintenance will be following the Incident Escalation process to GOC
OCI Maintenance collaboration and onboarding into regular cadence working with Technical Service and GBU AMS
Collaborate any Day-0 vulnerability remediation needing maintenance utilizing existing or negotiating Adhoc maintenance
Technology Adoption By GBU
Utilize published technical capabilities by GBUCS Patching and Security team to share and improve adoption of those capabilities by GBU teams
Capture and provide insights to the GBUCS Patching and security team on GBU utilization and capability needs
Reporting & Analytics
Communication
Maintain log of Day-Of Maintenance ( utilize Slack Channel, Zoom , Communications)
Manage closely the timelines and milestones prior and during the maintenance
Regular and actionable updates to be communicated during the day-of maintenance
Maintenance closure report
Drive post-mortem on maintenance that didn’t go as planned with possible CAPAs
Internal Measures and Success
Daily, Weekly and monthly maintenance scorecard
Reducing and scaling maintenance ( Measure adoption of self-service capability to hit the required GBUCS commitment )
Reduction in Outage caused by change
Ensure all assets ( servers) have maintenance windows ( utilized , not-utilized, etc.)
Maintenance cost and related metrics
Accuracy of the servers in maintenance scope ( Zero gaps raised by Technical Patching Team )
Include discrepancy in tools and/or process
Collaborate on key metrics rolling up to Organizational commitment
Self-Service – Adoption and Reporting ( Including escalations on usability if any)
Compliance – Maintenance Window and Utilization
Change Management & TRB compliance
Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS degree or equivalent experience relevant to functional area.
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Disclaimer:
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