Think Beyond The Label Jobs

Compensation range for the role is listed above. Applicable salary ranges may differ across markets.  Actual pay will be determined based on experience and other job-related factors permitted by law.  As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, pleaseclick here.

General Summary: The primary function of this role is to help patients find eyeglasses and contact lenses that are the best match for each individual while providing the highest levels of quality andcare.

Duties and Responsibilities: Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist. Attract and retain patients by delivering exceptional patient service, fostering patient retention, and promoting outstanding patient satisfaction. Assist patient in the selection of frames and coordinate frames with optical measurements and prescription. Recommend specific lenses, lens coatings, and frames to suit patient needs, occupations, habits, and facial features. Take measurements of eyes, assist patients with adjustments and/or troubleshooting, and dispense eyewear. Repair eyewear as needed. Ensure correct pricing and realistic delivery time quotes to patients. Prepare and submit a work order to the optical laboratory that includes instructions for the grinding and mounting of lenses in frames. Final inspect complete orders to ensure they match the patient's order specification. Instruct patients on correct eyeglass and contact lens care and maintenance. Assist patient with inserting, removing, and caring for contact lenses. Clean and merchandise displays on a daily basis and ensure that patients have access to glasses by checking remaining inventory to restock empty displays. Assist with insurance billing and processing orders. Document all patient communication in patient records within practice software system. Work on special projects and perform other related duties as assigned or requested. May oversee trainees or student opticians

Qualities and Education: One to two years of experience in related field. Must have active applicable State licensure. Certification by a nationally recognized optician association as an optician, if required by state law based on practice location. Working knowledge of MS Office package. Demonstrated ability to successfully perform multiple tasks in a fast-paced environment. Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries. Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made. Excellent interpersonal and rapport-building skills. Ability to ask appropriate and relevant questions to identify patient needs. Proven problem-solving, negotiations, and decision-making skills. Ability to use appropriate discretion and judgment in applying patient/call handling guidelines. Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment. Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members.

Working Conditions: The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.

#LI-ONSITE #LI-VENTURES VSP Vision is an equal opportunity employe and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.