Job Information
Publicis Groupe Specialist, Business Operations in New York, New York
Company Description
APEX Exchange (APEX) is a distinct next-generation trading entity within Publicis Media that identifies and invests in emerging market trends to benefit Publicis clients.
APEX develops innovative offerings through direct partnerships and principal investments that allow clients of all size to benefit from custom solutions in an increasingly complex media environment.
Clients opt into solutions outside the agency’s core services that offer tangible benefits including guaranteed outcomes, and advantageous pricing.
Job Description
The Specialist role will report into the Associate Director position and will be a part of the APEX Global team. The Specialist will have a dotted reporting line into the US based Salesforce administration team.
The Specialist will be supported by the APEX Global Operations & Insights team, and by the Salesforce administration team.
This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
The expectations for this role fall into 3 key categories:
1. Developing Teams & Talent
Train new users & be the initial contact to troubleshoot issues for all users including system access, errors, and general questions, escalating issues.
Create process guidelines for multiple teams to ensure data accuracy in reporting.
Lead quarterly office hour sessions.
Create User Guides for new features.
2. Delivering on Our Value Proposition
Maintain working relationships.
Understand portfolio offerings and can identify opportunities, participating by bringing solutions.
3. Managing Business & Operations
Manage relationships across all teams at APEX.
Hold primary responsibility for data integrity in the proprietary Salesforce global instance.
Admin level capabilities, editing and enhancing platform to meet needs of the global operations.
Work with the offshore development team for ticketing and trouble shooting.
Manage case submissions as point of escalation for Salesforce platform issues and requested edits; work in close collaboration with internal Salesforce development team.
Establish QA process weekly data hygiene.
Create automated process for inputting consistent nomenclature.
Create Salesforce dashboards; build and edit reports.
Ensure consistency and alignment on SFDC usage across teams for: pipeline management, deal maintenance, proper use of fields requirements.
Flag issues and outliers with respective teams to resolve.
Identify opportunities for process refinement and automation.
Prepare monthly billing reports for Finance.
Review and approve monthly Exchange Rates updates.
Qualifications
TECHNICAL SKILL REQUIREMENTS
We value diversity of thought and experiences at APEX! If you learned about media from the sales or agency side, that’s great but we do need folks with advanced level of understanding of how media investment works.
Proficient in English reading and writing..
2 or more years of experience with knowledge of media is critical for success in this role.
2+ Years working in Salesforce as a power user or related role, and training employees in Salesforce.
Demonstrated ability producing reports and dashboards for wide distribution.
Proficient in Microsoft Excel, able to produce pivot tables, build charts, and use advanced formula functions.
Diverse backgrounds and experience are welcome including Agency Planning/Investment, Media Sales, Consulting or Media Client Side.
SOFT SKILL REQUIREMENTS
Technical skills are a point of entry for the roles at APEX but we’re looking for qualified candidates with soft skills that drives our culture.
Take accountability when things go wrong.
Empowers others, giving them space and authority in their roles.
Give recognition when individuals deliver or take risks.
Can join the dots to develop the bigger picture strategy.
Work across many teams but also on many solo projects.
Ability to translate user needs into workflows.
Tailor messaging and present to diverse audiences.
Additional Information
Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
If you require accommodation or assistance with the application or onboarding process specifically, please contact hrcompliance_usms@publicis.com .
All your information will be kept confidential according to EEO guidelines.
Compensation Range: $58,500 - $88,000 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. For this role, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 07/13/2024.
#LI-Hybrid
Req #24-6908