Job Information
City of New York QUALITY ASSURANCE COORDINATOR in New York, New York
Job Description
The HIV/AIDS Services Administration (HASA) is the most comprehensive program of its kind in the country, helping New Yorkers living with HIV or AIDS live healthier and more independent lives. We assist with an individualized service plan that targets the support and necessary benefits that are specific to a client’s medical situation that will enhance his or her well-being. HASA provides intensive case management, rental assistance, emergency and non-emergency housing, and assistance with applying for public benefits and services including Medicaid, food stamps and cash assistance. HASA also provides vocational services that prepare clients for work. With counselors to help identify barriers to employment, clients can select vocational goals and receive support. Other HASA’s services includes home care and homemaking services, mental health and substance abuse screening and treatment referrals, transportation assistance, referrals to community-based organizations, and SSI or SSD application and appeal.
HIV/AIDS Services Administration is recruiting for one (1) Administrative Staff Analyst, NM to function a Quality Assurance Coordinator, who will:
Under the direction of the HIV/AIDS Services Administration (HASA) Director of Housing & Support Services, with latitude for independent judgment and decision-making, the Quality Assurance Coordinator is the primary point person in HASA for overseeing, initiating and detailing quality control, conducting complex operational analyses, analytical studies, and external audits to determine quality of services provided by HASA’s contracted vendors, as instituted by Local Law 49 mandates. The Quality Assurance Coordinator supervises staff responsible for researching and auditing program activities focusing on service delivery factors and ultimately reviews and conducts analyses based on reports submitted by Quality Assurance Analysts. The Quality Assurance Coordinator recommends corrective action to achieve effective service delivery
Be responsible for the formulation and design of procedures, methodologies, data collection instruments, and reports essential for the initial and continued overall effectiveness and efficiency of all services administered by HASA or its contracted vendors.
Assess reports submitted by Quality Assurance Auditors to identify problematic issues and provide recommendations, establish timeframes, request, review and approve corrective action plans, in consultation with the Director of Housing. Monitor adherence to and outcomes of corrective action plans.
Constantly reassess quality assurance criteria to ensure measurement and assessment tools can continue to accurately evaluate the quality of services provided.
Review and determine operational needs through operational analysis, service studies and audits and establish service parameter derived from these operations.
Review and critique service criterion, procedures, and program; initiate corrective action plans and proposals where services ratings, outcome, and projections are inadequate and substandard.
Conduct on-site apartment inspections of contracted housing programs, to ensure units meet NYC housing quality standards; interview clients to assess whether current housing, medical and social services needs are met, and referrals are received and followed up on.
Conduct food service audits of all housing vendors that provide food or meals to HASA clients to ensure they meet state and local food safety regulations.
Qualifications
A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.