Job Information
Project Renewal, Inc. Front Desk Attendant in New York, New York
Front Desk Attendant
Next Step - Varick Street Headquarters, 200 Varick St, New York, New York, United States of America
Req #1029
Thursday, June 6, 2024
Title: Front Desk/ Administrative Assistant
Program: Next Step Program
Schedule: In office (up to 20 hours a week)
Salary Range: $19 Hourly (per diem)
Program Description:
Project Renewal’s workforce development (WFD) division helps individuals with histories of homelessness, substance use, mental illness, and justice involvement to prepare for, find, and retain employment. Programming includes pre-employment services, soft skills training, sector-based training, digital literacy, financial literacy, case management, job retention, career advancement and alumni services. Within the WFD division, Next Step operates several training programs: Employment & Training, Human Services Training, Next Step Internship Program, and Career Advancement Program.
Overall Responsibilities:
The Administrative Assistant will be responsible for supporting various programs, as well as assisting with the front desk for Project Renewal’sNext StepProgram. They will assist in ensuring the smooth operation of the Next Step office, including supporting staff and clients, scheduling of clients with Next Step staff, data entry, managing incoming and outgoing calls, maintaining updated and accurate client attendance records and maintain accurate record of metro card distribution.
Essential Duties and Responsibilities:
Reporting to the Business and Operations Manager of Next Step, the essential duties of the position includes but are not limited to the following:
Answers phone calls and directs callers to appropriate personnel, and assists clients and other visitors
Maintain the Front desk sign-in sheet
Monitors the flow of clients in the waiting area
Assist with updating bulletin boards and resources
Maintain waiting area, meeting rooms, and coffee stations, and replenish supplies as needed
Assist with room reservations and scheduling
Provide front desk coverage
U pdate clients’ case records in the internal database, Salesforce
Update course attendance record and metro card distribution records in Salesforce
Scan and upload documents to clients’ records in Salesforce
Assist with updating funder information in client records in Salesforce
Call clients to verify their employment and HRA verification
Assist Sr. Director and Director with administrative duties
Qualifications:
High School Diploma or Equivalency required
Excellent presentation and communication skills required
Prior front desk experience in workforce development programs or similar setting preferred
Prior work experience with individuals with histories of homelessness, substance use, mental illness, and justice involvement
Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint) required
Experience with virtual platforms (Microsoft Teams, Zoom, Slack, Google Classroom, etc.)
Knowledge of Salesforce or similar database
Candidate must be an approachable, reliable, and responsible individual
Strong interpersonal and organizational skills
Excellent data entry and problem-solving skills
Strong attention to detail
Understand the needs of the participants who have histories of homelessness, substance use, mental illness and/or justice involvement.
Ability to multitask in a fast-paced environment.
Ability to effectively access situations and notify supervisors if support is needed
Excellent time management skills and the ability to prioritize work
Ability to produce clear, accurate and well-organized case notes
Maintain confidentiality and security of client records, and ensure compliance with privacy policies and regulations
Ability to work well independently and in collaboration with others
All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.
Other details
Pay Type Hourly
Employment Indicator Regular
Min Hiring Rate $19.00
Max Hiring Rate $19.00
Required Education High School
Next Step - Varick Street Headquarters, 200 Varick St, New York, New York, United States of America
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