euc field technician in new york, New York, United States

Job Information

euc field technician.

job details

summary

job details

job summary:

Description:

On site (parks, resorts and client buildings) daily installations for all hardware that is being refreshed, reimaged or memory installed
On site (parks, resorts and client buildings) Service Level desktop incident resolution for cast members
Imaging and staging hardware
Wiping devices that are returned from the field for return to inventory
Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.)
Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshoot
Post Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.
Lift, carry and transport computer equipment

Skills:

Proven 3-5 years of PC desktop/laptop field deployment work with large scale operations
3-5 years hands on experience with SCCM, TCP/IP protocols, Active Directory, and Exchange
3-5 years hands on experience with Win 7, Win 10 and MAC OS.
Experience with Ticket monitoring systems (Service Now)
Hands on with large scale windows migration activities
Proficient use of Microsoft Office Products (word, excel, powerpoint)
Excellent customer service skills (face to face)
Excellent communication skills ( team members and team leaders)
Ability to work under minimal supervision
Ability to work and multitask in a fast-paced and deadline-driven environment
Detail Oriented

location: New York, New York

job type: Contract

salary: $34 - 38 per hour

work hours: 9am to 5pm

education: Bachelors

responsibilities:

Support both PC and Mac users
Monitor and take ownership of tickets in Service Now - update SNOW on a daily basis
Collaborate with other team members on any technical concerns via Slack/Teams/Emails internal first
Communicate with Mgmt Teams on any issues/concerns, running late, cannot make it in
Ownership of issues and requests reported by customers in person, and via telephone, email or support ticket
Document and report on all work performed on behalf of customers via Service Now ticket
Acquire, stage, and deploy computers, software, and peripherals within our SLAs
Update accurate inventory and support records in Database
Work with other Teams to expedite and resolve issues impacting productivity
Produce verbal and written status reports with emphasis on high-profile issues
Adhere to company and business unit policies and standards
Establish and maintain relationships with service providers, manufacturers, resellers and contractors
Exercise discretion as appropriate
Proactively monitor, assess and address support requirements
Create system and support documentation as required

qualifications:

skills:

Desktop SupportEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.

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