Job Information
Breaking Ground Director, Quality Assurance and Improvement in New York, New York
Director, Quality Assurance and Improvement
505 8th Ave, New York, NY 10018, USA
Req #2436
Monday, June 10, 2024
ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.
But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.
Reporting to the Vice President, Government Contract Compliance and Data Strategy, the Director, Quality Assurance and Improvement supports the organization by conducting compliance audits to assist making assessments for process improvements, contract scoring, and compliance. The Director manages the Quality Assurance team and manages the audit processes, provides quality checks, and ensures appropriate access to SharePoint and third-party systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manage Q uality A ssurance team
Develop and implement internal audit processes and continuous quality improvement frameworks to improve contract performance and to meet industry best practices
Coordinate and respond to audit related activities by government agencies including performance evaluation rebuttals, site visits, and corrective action plans
Provide training and support to staff designed to improve adherence with contract and regulatory requirements (securing operating certificates for transitional housing, vendor integrity, VAWA, incident management, etc.)
Manage and audit content, privacy, and access requests to SharePoint, certain 3 rd Party Software (including RealPage and AWARDS) . Manage ongoing audits of permissions to ensure appropriate access
Represent organization at external meetings, workgroups, and committees, and provide updates to senior leadership
Partner with Property Management, Programs, and Leasing, to conduct compliance audits and quality assurance reviews, and work with teams as needed to improve performance, contract scoring and compliance
Create maps and documents for new or existing processes to ensure clarity of responsibility and workflow
Produce process documents as requested
Execute the SharePoint implementation plan across the organization and partner with stakeholders to make edits and updates
Work with internal partners to address reporting needs and to convey outcomes
Quality check data before turning over to requesting party
Produce compliance documentation when requested (certifications, AWARDS Reporting, RealPage, and Breaking Ground Portal)
Review department reports for data trends to identify areas for performance improvement
Collaborate with internal and external partners to understand data collection tracking needs for contracts and further knowledge enhancement, communicate needs to data analytics and software engineering teams, support ongoing collaboration needs
Perform other duties as assigned
MINIMUM QUALIFICATIONS:
Bachelor’s degree required ; Master's Degree in Public Policy , Administration or similar field strongly preferred
Minimum 4 years of e xperience in auditing and quality assurance of housing programs, government regulations and funding sources, and social services
Comprehension and implementation of regulatory requirements experience
Minimum 1 year of s upervisory experience
Exceptional writing abilities, and collaborative work style
Systems management experience, and ability to navigate multiple databases
Skilled at p roject management
Ability to learn databases and information management systems
Proficient in MS Office Suite, including Excel functions: index matches and pivot tables. Expected to gain proficiency in government and other databases, Real Page, and other software programs/services used by the organization
EOE/M/F/Vet/Disabled
Other details
Pay Type Salary
Min Hiring Rate $90,000.00
Max Hiring Rate $90,000.00
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- 505 8th Ave, New York, NY 10018, USA