Think Beyond The Label Jobs

Description We are searching for a Desktop Support Analyst based in New York, New York, United States. This role involves maintaining the functionality of the company's desktop systems and providing support to end-users in a fast-paced, dynamic environment. The role is within the telecommunications industry and is a contract employment opportunity.

Responsibilities:

• Provide Level 1 troubleshooting support, resolving hardware and software issues, and escalating to higher-level technicians when necessary.

• Install, administer, test, and maintain hardware and software systems, ensuring optimal functionality.

• Work closely with users, vendors, consultants, and IT staff to discuss and implement IT solutions that meet program requirements.

• Create tickets in the ticketing system and respond to emails from the service desk shared mailbox.

• Prepare and assist with the creation of procedural manuals and online help instructions for users, as well as technical documentation for IT staff.

• Conduct training sessions in hardware and software technologies.

• Support various software tools including Microsoft Office Suite, Adobe Pro, and virtual meeting platforms such as Microsoft Teams, Zoom, and WebEx.

• Provide remote technical support through VPN technologies.

• Install, diagnose, and repair network and standalone printers, scanners, and other peripheral devices.

• Maintain a detail oriented phone presence while answering the service desk phone. Requirements • Proven experience in a Desktop Support Analyst role or similar IT support role

• Proficiency in troubleshooting and providing support for Windows OS and Microsoft Office Suites

• Familiarity with Adobe Creative Cloud and Zoom platforms

• Experience with computer hardware, workstation support, and deploying systems

• Strong knowledge in the use of VPN technologies and Microsoft Teams

• Ability to diagnose and resolve technical issues effectively

• Experience in providing customer support over the phone and deskside

• Proficiency in using ticketing systems and service desk tools

• Ability to create and maintain technical documentation

• Experience in training users and staff on the use of hardware and software

• Familiarity with HR administration tasks

• Ability to coordinate with vendors for procurement and troubleshooting

• Proficient in scanning, printing, and verification tasks

• Strong communication skills and detail oriented phone presence. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .