Job Information
Health Advocates Network Computer Support Specialist in New York, New York
Health Advocates Network is currently seeking a Computer Support Specialist to work at a facility in New York, NY. These are registry positions with our company.
Pay Rate: $24 / hour
Shift details:
- M-F 8am-4pm or 10am-6pm
Job Duties
This may include such activities as:
Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn't resolved after troubleshooting.
Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn't resolved after troubleshooting.
Experience & Knowledge
Three to five years of experience in the following:
IT customer support and training · Computer installation, diagnosis and repair · Network & standalone printer installation, diagnosis & repair
Basic troubleshooting scanners and other peripheral devices
Microsoft Office Suite troubleshoot / desktop support · Virtual meetings tools including MS Teams, Zoom and WebEx · Windows 10 desktop support
VPN and remote technical support · Adobe Pro troubleshoot / desktop support
If interested, please apply through this job post. You may fax a copy of your most recent resume to 877-858-623. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Alondra (Monday-Friday 8:30 AM-5:00 PM PST). Refer friends, Earn rewards! https://stafftoday.staffingreferrals.com/join/anuno1
Health Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability