Job Information
White & Case LLP Client Relationship Manager - Global Financial Institutions in New York, New York
Firm Summary
Position Summary
Duties and Accountabilities1
- Be the business development responsible for select Global Key and/or Priority Clients
- Work with Global Relationship Partners (or equivalent) to set and deliver business and relationship development goals, through strategic planning
- Act as central point of contact and resource on relationship internally and externally, within the client team primarily, and with the larger firm and other internal or external stakeholders (e.g., internal BD leadership, client outside counsel engagement team)
- Understand the client's business, relevant markets, product areas, and issues and strategy to proactively opportunities to develop the relationship and grow revenue
- Work closely with lawyers and BD colleagues across the White & Case network to best understand the global capabilities across the Firm with the aim to introduce White & Case specialists who can meet client needs
- Drive business development initiatives to pursue new profitable revenue opportunities in new locations and practice areas
- Manage entire secondment process (from creating the business case, to prepping the candidate, to checking in, to debriefing and following up on agreed action items)
- Where appropriate, meet regularly with client contacts at varying levels to develop relationships, gather intelligence and ensure quality control
- Coordinate efforts across business services to support ongoing relationship efforts, through value-add services (e.g., pro bono, D&I, trainings, etc.) and related cross-functional management
- Undertake effective client feedback as part of the firm client feedback program
- Maintain an overview of financial management of the practices and clients and recommend/take action to address financial targets
- Participate in and/or lead on significant proposals/panels as they relate to the clients this role is responsible for
- Work with wider business services teams to implement and manage IT tools for use in communicating our relationship with clients, e.g., Firm's global CRM, LinkedIn Sales Navigator, Market Research, internal intranet page
- Develop engagement ideas and support industry associates in various BD projects, including training
Qualifications
- A sound track-record of business development experience, preferably at an experienced manager level and within a law firm and/or large international organization
- Comfortable working across multiple cultures and time zones
- Experience managing key accounts in an international professional services context, with a focus in financial services sector preferred
- Experience working with relationship partners in an international law firm or professional services firm on client development activities
- High professional standards
- Strong attention to detail, which should be balanced by a big picture vision
- Excellent drafting and research skills
- Well-developed organizational and communication skills
- Effective interpersonal skills and the ability to interact with people at all levels
- Pragmatic, self-motivated, flexible and able to work both in a team and individually as required
- Willingness to take on additional tasks as and when required
- Excellent IT skills, including proficiency in MS Office, ideally experience of iManage/document management systems
- Excellent communicator - both orally and in writing - with a diplomatic approach
- Impactful and assertive
- Energetic with a positive outlook
- Good team player and team/project management experience
Location and Reporting
- This is a hybrid in-office/remote role based in our New York office.
- This role reports to the Global Financial Institutions BD Lead.
Equal Opportunities
White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a diverse and inclusive workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com
White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.
The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
1The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact lateralrecruiting@whitecase.com.
Minimum Salary: 100000.00 Maximum Salary: 100000.00 Salary Unit: Yearly