Job Information
Uber Account Manager, New York (Bilingual) in New York, New York
About the Role
The Account Manager role is a great opportunity to demonstrate your relationship management and sales skills. This role focuses on post-sales of Small-to-Medium Sized restaurants in New York City, to work efficiently and optimally with SMB merchants by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are critical to retaining our highest value accounts, ensuring new partners are successful on our platform, and consult partners that have the potential to grow.
What You'll Do
Build processes and standardize best-practices within merchant success and your territory
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities
KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
Excel in hands-on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats' mission, brand, and product
Proactively maintain communication channels with prospects via email, phone, and face-to-face meetings
Basic Qualifications
At least 3 years of experience in sales, operations, account management, or similar functions
Excellent communication
Strong critical thinking ability
Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
Based in NYC
Fluent in Spanish
Preferred Qualifications
- Proficiency in Salesforce and Excel
For New York, NY-based roles: The base salary range for this role is USD$88,000 per year - USD$98,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform