Job Information
American Express Director - Talent & Development in New York City, New York
Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The Leadership and Learning team focuses on growing great leaders and developing the critical skills that support the business. The Director, Leadership Assessments and Team Effectiveness will bring forward subject matter expertise and capabilities in the leadership assessments and effectiveness space to create a forward-looking enterprise strategy and enable colleagues and teams to grow and develop across the spectrum of leadership capability.
Partnering with the business, Colleague Strategic Partners, and multiple other stakeholders across the enterprise, the candidate will bring thought leadership and a strong ability to use research to bring innovation and results to amplify colleague development. The position requires the ability to deliver high quality work in a fast-paced dynamic environment to support developing business needs. Successful candidates will be strategic partners, results-driven, adaptable to change, have an external and enterprise approach, and able to lead competing priorities within tight deadlines.
How will you make an impact in this role?
Own and evolve the vision and strategy for our leadership assessment and development tools and approaches. Establish enterprise-wide assessment guidance with consistent principles, offerings and resources
Lead the design and deployment of enterprise-wide leadership assessment tools that enable people leaders to attain actionable developmental feedback e.g. the Leadership Behavior Insights tool (LBI), Amex 360, etc.
Develop select and purposeful leadership assessment and develop offerings to support colleagues in accelerating their development and career growth
Be responsible forleadership development offerings that deliver tailored, high-impact growth opportunities for leaders and their teams across the enterprise.
Partner with leaders within Colleague Experience Group and business groups to assess, consult, and integrate development best practices across the enterprise
Leadexternal partner relationships and vet new partnerships; work closely with vendor partners to design, deliver and evaluate tools, offerings and programs
Measure ongoing effectiveness and impact of tools and programs, drive decision-making based on return on investment
Conduct ongoing research on external best practices and recommend strategies for continuous improvement. Develop forward looking practices
Partner with Risk, Privacy and Compliance teams to ensure strong governance and risk controls in place
Minimum Qualifications
8 years’ workingin HR with extensive experience in Learning and Development, with a proven track record in designing and developing innovative colleague experience strategies with a focus on leadership and learning solutions
Experience in designing and delivering high-quality, end-to-end colleague-centric strategies as a self-starter with outstanding strategic thinking, and a solution-focused mentality
Experience and/or strong understanding in range of leadership assessment and development tools and strategies as well as their applicability and purpose
Demonstrated ability to apply analytical skills to understand complex problems and root causes, and to make data‐driven recommendations
Provenability to gather internal and external insights to understand and identify needs and systematic solutions at scale, intellectual courage and curiosity
Strong consulting and relationship building skills across stakeholders, and comfort in influencing decisions and outcomes
Ability and desire to operate in the gray and learn quickly; flexibly adjust to navigate a variety of situations, individuals, and groups; persevere in the face of obstacles and challenges
Excellent communication and presentation skills; strong executive presence
Experience leading people and/or teams
Qualifications
Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue
visa sponsorship for these positions.
Job: Human Resources
Primary Location: US-New York-New York
Other Locations: US-New York-New York City
Schedule Full-time
Req ID: 25004840