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Position Summary: The Eligibility Worker is responsible for performing a variety of tasks related to the determination of eligibility for income maintenance programs. This position must determine the eligibility of clients for Federal and State public assistance, while providing high-quality customer service. Essential Duties and Responsibilities: Provides information regarding programs and community resources. Determines and explains eligibility for all income maintenance programs. Interviews applicants to determine eligibility for food support, cash, health care, childcare assistance and emergency programs while meeting program processing deadlines. Remains objective protects client confidentiality and complies with data privacy rules. Diffuses consumers who may be angry, hostile, verbally or physically aggressive. Educates consumers regarding program requirements, expectations and benefits. Explains rights and responsibilities and serves as central point of communication. Refers individuals to available resources within and outside the County agency as appropriate. Approves ongoing eligibility through monthly household report forms, six-month and annual reviews, recipient reports, and collateral contact to ensure continuation of accurate benefits. Multiple County and State computer systems are used for this process. Calculates asset evaluations for couples when one spouse enters a Long-Term Care Facility or requests Elderly Waiver Services. Calculates Reimbursement amounts for cost effective reimbursements and Medicare premiums. Travels to Sleepy Eye and Springfield satellite outreach offices monthly on a rotating worker basis. Participates in continuing education and training offered by the Department of Human Services and collaborative agencies or groups. Stays up-to-date and adheres to procedural changes regarding program determination. Exhibits strong communication and analytical skills to understand and explain complex program rules. Analyzes case information for discrepancies and establish overpayments, impose disqualifications, close cases, orrefer cases to the Fraud Investigator, as necessary. Successful cooperation with multiple internal and external providers to assist consumers with initial and ongoing program eligibility. Responds to consumer complaints and informs consumers of their appeal and other legal rights. Attends and testifies at appeal hearings. Regular attendance is required. Attends meetings and training, as needed. Other duties as assigned or apparent. Qualifications Education: Two years college or vocational coursework OR One year post-secondary education plus two years related experience OR High School graduate or equivalent and five years related experience. Requirements: Must possess a valid driver s license and be able to drive in the State of Minnesota. Must successfully complete a background check. Must complete and pass pre-employment testing. Entry hourly wage range: $26.29 to $29.47, DOQ Position is expected to start on or after April 1, 2025 EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER