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Summary This position is located in the New Orleans Passport Agency, Bureau of Consular Affairs, Passport Services, Department of State (CA/PPT/NO). The incumbent supervises the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals as provided by the laws and regulations. TO LEARN MORE ABOUT CONSULAR AFFAIRS, PLEASE CLICK HERE. Responsibilities Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed Initiates requests for personnel actions including the filling of vacancies and recommending employees for career promotions as appropriate Maintains liaison with Department officials regarding unusual citizenship or passport eligibility cases In conjunction with Customer Service Managers (CSMs), maintains liaison with acceptance agents Assists in the development and delivery of fraud training for agency/center staff and works with the Fraud Program Manager (FPM) to provide additional fraud prevention training Requirements Conditions of Employment Qualifications Applicants must meet all the required qualification requirements described below by the closing date of this announcement. NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement. Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F. Applicants must have 1 year of specialized experience equivalent to the GS-11 level in the Federal service which provided the applicant with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience may have been gained in work such as developing, examining, investigating, adjudicating, or authorizing claims arising under the immigration and/or nationality laws of the United States. Experience adjudicating passport applications that are received from either across the United States or from customers applying in person. In addition, applicant's experience must also demonstrate that the candidate possesses the following qualities: Ability to assign, review, and supervise the work of others; Objectivity and fairness in judging people on their ability, and situations on the facts and circumstances; Ability to adjust to change, work pressures, or difficult situations without undue stress; Willingness to consider new ideas or divergent points of view; and Capacity to "see the job through." Education Education requirements do not apply to this vacancy announcement. Additional Information For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or OAA@state.gov. If eligible, telework and/or remote work agreements may be permitted with supervisory approval. Please note that any approved remote work arrangement is subject to the locality pay area of the alternative telework worksite. Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in this Bureau for up to 240 days and may require a higher or lower security clearance. Telework eligibility and security clearance requirements may vary for such similar positions.