Job Information
Citigroup Service Delivery Coordinator – Infrastructure Defense in New Castle, Delaware
About Citi:
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.
About Our Team:
The Chief Information Security Office (CISO) is home to deeply talented colleagues that work to ensure the safety of Citi's clients' and our proprietary data. We manage Information Security as one end-to end program – one with a clear mandate and accountability. Our mission is a program that is fully anchored to modern control and architectural frameworks, is fully aligned with the enterprise architecture of the firm and is deeply integrated into the sectors and functions.
CISO’s Cyber Security Engineering and Architecture (CSEA) team is responsible for delivering integrated risk reduction capabilities and services aligned to the architectural goals and priorities. This Service Management role entails driving and coordinating the execution of critical activities, across the Infrastructure Defense domain with a focus on Special Zone Controls and centralization of Relationship Management of technologies across the enterprise.
As a Service Delivery Management Coordinator – Infrastructure Defense , you will be coordinating our 'Change the Bank' (CTB) transformational and 'Run the Bank' (RTB) efforts, ensuring they align with our Infrastructure Defense goals. We're seeking someone who has a proven track record of driving global programs and transformations in a complex enterprise to support our cybersecurity objectives.
You'll be responsible for managing products and services for our Infrastructure Defense team within the Citi Cyber Security Engineering and Architecture organization. These services are critical for maintaining perimeter defenses and supporting the technology and business needs of our global network. Your duties will include overseeing risk and control, managing projects and programs, cultivating customer relationships, and integrating infrastructure and tools within a global operational framework.
Effective communication is key in this role, as you'll frequently engage with senior Information Security management and important business stakeholders through both verbal and written channels.
Responsibilities:
Drive Change the Bank (CTB) transformational and Run the Bank (RTB) activities to manage the delivery of Perimeter, Network and Endpoint large scale activities and key initiatives, supporting business sector use of Infrastructure Defense security services.
Provide oversight on portion of CISO’s Infrastructure Defense Book Of Work ensuring its impact on CISO’s success by improving engagement between the Initiative team, CISO management stakeholders, and key internal/external partners
Coordinate with Transformation Program Directors, Senior Architects, Steering Committees, CISO and CIO partners in delivering transformational Programs
Oversee technology onboarding efforts that support protecting the confidentiality, integrity, and availability of business information that are stored and processed
Educate and advise business and technical leaders on the development, delivery and management of security solutions
Provide security oversight for major system designs and monitor the implementation of approved Corrective Action Plans
Plan and implement IS administration for Information Technology (IT) projects, and plan short to medium term IS actions and resources
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
10+ years of relevant cybersecurity and/or IT experience
Leadership roles across technology or cybersecurity leading large programs or transformational activities
Demonstrated ability to take ownership and work with cross functional teams to manage multiple projects simultaneously under pressure
Advanced analytical and problem-solving skills
Consistently demonstrates clear and concise written and oral communication as well as strong presentation skills to both technical and non-technical audiences.
Proficient in interpreting and applying policies, standards and procedures
Demonstrated ability to remain unbiased in a diverse working environment
Education:
Bachelor’s degree or equivalent experience
Job Family Group:
Technology
Job Family:
Information Security
Time Type:
Full time
Primary Location:
New Castle Delaware United States
Primary Location Full Time Salary Range:
$156,160.00 - $234,240.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Anticipated Posting Close Date:
Aug 31, 2024
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.