Job Information
Washington Metropolitan Area Transit Authority Sr Technical Writer in New Carrollton, Maryland
Sr Technical Writer
Job ID:
250169
Location:
MD-Metro Bldg New Carrollton
Full/Part Time:
Full-Time
Posting Open-Close
02/26/2025
-
03/18/2025
Union
002
Regular/Temporary:
Regular
Job Description
MINIMUM QUALIFICATIONS
Education
Graduation from an accredited college or university with a Bachelor’s Degree in Technical Writing, Journalism, the Sciences, Communications, Technology, or a related field.
In lieu of a Bachelor’s degree, High School or GED, and four (4) years of technical writing experience, in addition to the experience stated below, will be considered
Experience
- A minimum of eight (8) years of progressively responsible experience in the preparation and writing of technical documents that describe operational and administrative processes and procedures.
Certification/Licensure
- N/A
Preferred
- Master’s Degree inEnglish, technical writing, journalism, the sciences, communications, technology, or a related field.
MEDICAL GROUP
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
SUMMARY
The Senior Technical Writer is responsible for researching, developing, and updating technical documents, including preventive/corrective safety procedures, operations procedures, instructional manuals, equipment specifications and manuals, and technical/safety bulletins and work instructions, this includes the creation of graphical images, flow charts and diagrams for inclusion in the documentation. The incumbent gathers information from many sources, interacts frequently with subject matter experts and observes operational and administrative activities to document procedures and processes in language that is clear and concise, for a wide variety of safety and operational disciplines. The incumbent leads teams to establish and update operational standards and procedures and maintains historical revision records electronically.
ESSENTIAL FUNCTIONS
Researches, develops, and updates technical documents including operation procedures, instructional manuals, technical/safety bulletins, work instructions, checklists, outreach communication materials, and scopes of work for procurement actions.
Serves as RTRA Document Controller and manages the life cycle of all RTRA version-controlled documents.
Leads development of business-critical documents, and distribution of documents via MetroDocs, RTRA’s electronic document repository, by uploading and/or assigning documents for acknowledgement.
Gathers information from many sources including regulatory agencies (i.e., OSHA, FTA, WMATA PTASP, etc.) and interacts frequently with subject matter experts to become familiar with operations functions and issues.
Observes operations activities to document procedures and processes in clear and concise language for a wide variety of disciplines.
Develops and updates RTRA processes and procedures to conform to regulatory, safety, operations, administrative, and quality assurance requirements.
Leads teams and focus groups on policy and procedure revisions and updates.
Studies manuals, drawings, web-based data, and other data sources relative to the operations. Reviews drawings, specifications, and mockups to identify technology and operating procedures.
Establishes standards for layout and organization of documentation using templates and style guides.
Reviews and edits materials written by others and conforms those documents to RTRA standards.
Creates graphical images, flow charts and diagrams for inclusion in documentation.
Creates documents in many formats: printed, electronic and web-based.
Arranges for typing, duplication, and distribution of documents.
Identifies and implements procedures and processes for ensuring documents are updated. Implements procedures to streamline the documentation and archival process.
Maintains electronic records, including historical data, for all documentation prepared.
The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.
EVALUATION CRITERIA
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report
CLOSING
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.